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About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

Substrata is a Real-Time, Socially-Aware AI for Professional Dealmakers: it is trained to understand the "social dance" between sellers and buyers, helping you navigate the intricate maze of office politics, hierarchies, perceptions, emotions, biases, attitudes, sentiments, power dynamics and more. Substrata does that by deciphering both linguistic and behavioral cues and signals. It is an obvious must-have for every CEO, founder, CRO, VP Sales, AE and any other type of dealmaker or negotiator - including Savvy Investment Bankers, CorpDev and M&A profs. Substrata uncovers key insights in B2B sales by deciphering behavioral (verbal & nonverbal) signals, unlocking prospect sentiments, attitudes, elucidating intricate power dynamics, office politics, and more. Product features include: Q for Email (Engagement Analysis) Temper (Personality Analysis) Palaver (Conversation Analysis)

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Sales managers, Account Executives, Business Development Managers, CEOs, M&A, Investment Bankers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$29/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

Substrata
Founded: 2019
Israel, USA
www.substrata.me

Alternatives

Alternatives

Elucidate5

Elucidate5

Elucidate Software
ChattiLive

ChattiLive

ConversionIQ.ai

Categories

Categories

Integrations

Gmail
Google Workspace

Integrations

Gmail
Google Workspace
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