Related Products
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About
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
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About
Smarsh is an AI-powered communications intelligence platform built for regulated industries. It captures, stores, and monitors communications across voice, email, mobile, chat, video, and emerging digital channels at scale. Designed to meet strict regulatory requirements, Smarsh helps organizations comply with SEC, FINRA, MiFID II, FCA, and global recordkeeping standards. Advanced AI analytics surface risks, uncover insights, and identify patterns hidden within massive volumes of communications data. The platform enables proactive risk mitigation by detecting issues such as insider trading, misconduct, and data misuse early. Its cloud-native architecture delivers hyperscalability, performance, and enterprise-grade security. Smarsh turns communications data into actionable intelligence that strengthens compliance and decision-making.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation
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Audience
Smarsh is designed for regulated organizations—including financial services firms, large enterprises, and public sector agencies—that require secure, AI-powered communications compliance and intelligence at scale
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationCognitive View
Founded: 2018
Australia
cognitiveview.com
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Company InformationSmarsh
Founded: 2002
United States
www.smarsh.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Email Archiving Features
Access Control
Supported
Backup Management
Not Supported
Compliance Management
Not Supported
Data Deduplication
Not Supported
Data Export
Supported
eDiscovery
Supported
Encryption
Supported
Retention Management
Supported
Storage Management
Not Supported
Threat Protection
Not Supported
eDiscovery Features
Case Analytics
Supported
Compliance Management
Supported
Discussion Threads
Supported
Document Indexing
Supported
Document Tracking
Supported
Full Text Extraction
Supported
Keyword Search
Supported
Metadata Extraction
Supported
Topic Clustering
Supported
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Integrations
Constant Contact
Not Supported
Facebook
Not Supported
Google Workspace
Not Supported
Intulse
Not Supported
LinkedIn
Not Supported
Microsoft Exchange
Not Supported
Microsoft OneDrive
Not Supported
Microsoft SharePoint
Not Supported
Microsoft Teams
Not Supported
Moxo
Not Supported
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Integrations
Constant Contact
Supported
Facebook
Supported
Google Workspace
Supported
Intulse
Supported
LinkedIn
Supported
Microsoft Exchange
Supported
Microsoft OneDrive
Supported
Microsoft SharePoint
Supported
Microsoft Teams
Supported
Moxo
Supported
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