+
+

Related Products

  • Sumsub
    227 Ratings
    Visit Website
  • Hyperproof
    350 Ratings
    Visit Website
  • ARGOS Identity
    8 Ratings
    Visit Website
  • Predict360
    18 Ratings
    Visit Website
  • Dialpad Support
    1,600 Ratings
    Visit Website
  • D&B Risk Analytics
    80 Ratings
    Visit Website
  • Fathom
    7,733 Ratings
    Visit Website
  • cside
    37 Ratings
    Visit Website
  • Certainty Software
    93 Ratings
    Visit Website
  • HSI Donesafe
    176 Ratings
    Visit Website

About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

Smarsh is an AI-powered communications intelligence platform built for regulated industries. It captures, stores, and monitors communications across voice, email, mobile, chat, video, and emerging digital channels at scale. Designed to meet strict regulatory requirements, Smarsh helps organizations comply with SEC, FINRA, MiFID II, FCA, and global recordkeeping standards. Advanced AI analytics surface risks, uncover insights, and identify patterns hidden within massive volumes of communications data. The platform enables proactive risk mitigation by detecting issues such as insider trading, misconduct, and data misuse early. Its cloud-native architecture delivers hyperscalability, performance, and enterprise-grade security. Smarsh turns communications data into actionable intelligence that strengthens compliance and decision-making.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Smarsh is designed for regulated organizations—including financial services firms, large enterprises, and public sector agencies—that require secure, AI-powered communications compliance and intelligence at scale

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

Smarsh
Founded: 2002
United States
www.smarsh.com

Alternatives

Alternatives

Categories

Compliance Supported
RegTech Supported
Risk Management Supported

Categories

Archiving Supported
Call Recording Supported
eDiscovery Supported
Email Archiving Supported
File Archiving Supported
RegTech Supported

Email Archiving Features

Access Control Supported
Backup Management Not Supported
Compliance Management Not Supported
Data Deduplication Not Supported
Data Export Supported
eDiscovery Supported
Encryption Supported
Retention Management Supported
Storage Management Not Supported
Threat Protection Not Supported

eDiscovery Features

Case Analytics Supported
Compliance Management Supported
Discussion Threads Supported
Document Indexing Supported
Document Tracking Supported
Full Text Extraction Supported
Keyword Search Supported
Metadata Extraction Supported
Topic Clustering Supported

Integrations

Constant Contact Not Supported
Facebook Not Supported
Google Workspace Not Supported
Intulse Not Supported
LinkedIn Not Supported
Microsoft Exchange Not Supported
Microsoft OneDrive Not Supported
Microsoft SharePoint Not Supported
Microsoft Teams Not Supported
Moxo Not Supported
MyRepChat Not Supported
Salesforce Not Supported
Salesforce Agentforce Marketing Not Supported
Salesforce Marketing Cloud Account Engagement Not Supported
Skype Not Supported
Slack Not Supported
Sprinklr Social Not Supported
Squarespace Not Supported
X (Twitter) Not Supported
Zoom Not Supported

Integrations

Constant Contact Supported
Facebook Supported
Google Workspace Supported
Intulse Supported
LinkedIn Supported
Microsoft Exchange Supported
Microsoft OneDrive Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
Moxo Supported
MyRepChat Supported
Salesforce Supported
Salesforce Agentforce Marketing Supported
Salesforce Marketing Cloud Account Engagement Supported
Skype Supported
Slack Supported
Sprinklr Social Supported
Squarespace Supported
X (Twitter) Supported
Zoom Supported
Claim Cognitive View and update features and information
Claim Cognitive View and update features and information
Claim Smarsh and update features and information
Claim Smarsh and update features and information