Related Products
|
||||||
About
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
|
About
We help firms manage and evidence changes in their digital content. Through the MirrorWeb Insight platform we capture, archive and monitor web, SMS, email, instant messaging, mobile platforms and social media channels, ensuring digital communication regulations are met and content remains compliant.
Our technology is unrivalled. Through cloud-archiving we provide data sovereignty and store archives in a legally admissible format (WORM). Once captured, your archives can be replayed and searched through our platform at any time.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation
|
Audience
Companies required to archive communications data for compliance or preservation purposes.
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and VideosNo images available
|
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationCognitive View
Founded: 2018
Australia
cognitiveview.com
|
Company InformationMirrorWeb
Founded: 2012
United Kingdom
www.mirrorweb.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
Categories |
Categories |
|||||
Archiving Features
Access Control
Data Deduplication
Document Management
eDiscovery
Email Archiving
Multimedia Archiving
Retention Management
Storage Management
Version Control
Web Archiving
|
||||||
Integrations
Bloomberg Terminal
Facebook
Instagram
Intulse
LinkedIn
Microsoft Teams
Salesforce
Slack
Vimeo
X (Twitter)
|
Integrations
Bloomberg Terminal
Facebook
Instagram
Intulse
LinkedIn
Microsoft Teams
Salesforce
Slack
Vimeo
X (Twitter)
|
|||||
|
|