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About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

We help firms manage and evidence changes in their digital content. Through the MirrorWeb Insight platform we capture, archive and monitor web, SMS, email, instant messaging, mobile platforms and social media channels, ensuring digital communication regulations are met and content remains compliant. Our technology is unrivalled. Through cloud-archiving we provide data sovereignty and store archives in a legally admissible format (WORM). Once captured, your archives can be replayed and searched through our platform at any time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Companies required to archive communications data for compliance or preservation purposes.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

MirrorWeb
Founded: 2012
United Kingdom
www.mirrorweb.com

Alternatives

Alternatives

Kollate-it

Kollate-it

Werkflo

Categories

Compliance Supported
RegTech Supported
Risk Management Supported

Categories

AML Supported
Archiving Supported
Compliance Supported
Cybersecurity Supported
Data Governance Supported
eDiscovery Supported
Email Archiving Supported
Email Management Supported
Enterprise Search Supported
RegTech Supported

Archiving Features

Access Control Not Supported
Data Deduplication Supported
Document Management Not Supported
eDiscovery Not Supported
Email Archiving Supported
Multimedia Archiving Supported
Retention Management Not Supported
Storage Management Supported
Version Control Not Supported
Web Archiving Supported

Integrations

Bloomberg Terminal Not Supported
Facebook Not Supported
Instagram Not Supported
Intulse Not Supported
LinkedIn Not Supported
Microsoft Teams Not Supported
Salesforce Not Supported
Slack Not Supported
Vimeo Not Supported
X (Twitter) Not Supported
YouTube Not Supported

Integrations

Bloomberg Terminal Supported
Facebook Supported
Instagram Supported
Intulse Supported
LinkedIn Supported
Microsoft Teams Supported
Salesforce Supported
Slack Supported
Vimeo Supported
X (Twitter) Supported
YouTube Supported
Claim Cognitive View and update features and information
Claim Cognitive View and update features and information
Claim MirrorWeb and update features and information
Claim MirrorWeb and update features and information