Related Products
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About
Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
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About
We help firms manage and evidence changes in their digital content. Through the MirrorWeb Insight platform we capture, archive and monitor web, SMS, email, instant messaging, mobile platforms and social media channels, ensuring digital communication regulations are met and content remains compliant.
Our technology is unrivalled. Through cloud-archiving we provide data sovereignty and store archives in a legally admissible format (WORM). Once captured, your archives can be replayed and searched through our platform at any time.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation
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Audience
Companies required to archive communications data for compliance or preservation purposes.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationCognitive View
Founded: 2018
Australia
cognitiveview.com
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Company InformationMirrorWeb
Founded: 2012
United Kingdom
www.mirrorweb.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Archiving Features
Access Control
Not Supported
Data Deduplication
Supported
Document Management
Not Supported
eDiscovery
Not Supported
Email Archiving
Supported
Multimedia Archiving
Supported
Retention Management
Not Supported
Storage Management
Supported
Version Control
Not Supported
Web Archiving
Supported
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Integrations
Bloomberg Terminal
Not Supported
Facebook
Not Supported
Instagram
Not Supported
Intulse
Not Supported
LinkedIn
Not Supported
Microsoft Teams
Not Supported
Salesforce
Not Supported
Slack
Not Supported
Vimeo
Not Supported
X (Twitter)
Not Supported
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Integrations
Bloomberg Terminal
Supported
Facebook
Supported
Instagram
Supported
Intulse
Supported
LinkedIn
Supported
Microsoft Teams
Supported
Salesforce
Supported
Slack
Supported
Vimeo
Supported
X (Twitter)
Supported
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