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About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

General Magic is an AI messaging platform purpose-built for the insurance industry, enabling companies to automate customer workflows directly through SMS and messaging channels. It deploys customer-facing AI agents that can handle quoting, renewals, policy changes, and claims updates in real time, allowing insurers to complete operational tasks within simple text conversations instead of calls or portals. It integrates directly with policy, quote, claims, and CRM systems through APIs so conversations are grounded in live insurance data and automatically update records as workflows progress. It monitors every customer interaction and scores users on intent, frustration, and churn risk, giving teams visibility into where intervention is needed. Its core product, Cell, is designed to translate customer messages into actions across core insurance systems, asking for missing information and following up automatically.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Insurance carriers, brokers, and agencies that want AI agents to automate customer service and policy workflows through SMS

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

General Magic
United States
generalmagic.inc/

Alternatives

Alternatives

ChattiLive

ChattiLive

ConversionIQ.ai

Categories

Categories

Integrations

Guidewire
HubSpot CRM
Salesforce
Zoho CRM

Integrations

Guidewire
HubSpot CRM
Salesforce
Zoho CRM
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