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About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

Automated real-time monitoring and search tool for negative news, watchlist, sanction, and politically exposed person data. Protect your institution from reputational, AML, and financial crime risks. Diligent’s patented search and monitoring capability offers real-time, accurate negative news and risk information using machine learning and relevancy score calculation. Screen against 1400+ watchlists, sanctions, and embargo lists in real-time with our comprehensive screening capability. Utilize automated monitoring for sanctions, watchlists, and state-owned entities. Map beneficial ownership and detect risks during crises for customers and vendors. We are committed to providing a robust and secure service that protects all our customers’ data. Diligent’s Security Program is governed based on the NIST Cybersecurity Framework and Diligent follows ISO/IEC 27001 standards to keep information assets secure by implementing an Information Security Management System (ISMS).

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Organizations requiring a solution to protect their institution from reputational, AML, and financial crime risks

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

Diligent
Founded: 1998
United States
www.diligent.com/products/risk-intelligence-data

Alternatives

Alternatives

ChattiLive

ChattiLive

ConversionIQ.ai

Categories

Categories

Integrations

No info available.

Integrations

No info available.
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