About
Codenica ITSM + ITAM gives IT teams a connected cloud workspace for service desk work and IT asset management. Instead of keeping tickets, assets, documents, approvals and communication in separate tools, teams can manage them together in one system.
The platform supports ticket management, hardware and software inventory, configuration items, employee and customer self-service, knowledge base content, work tasks, approvals, live chat, messages, files, reports and automation rules.
Codenica helps teams connect support requests with related users, assets, vendors, documents and tasks, making it easier to understand the context of each issue, track responsibilities and maintain visibility across daily IT operations.
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About
Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the IT, Employee, and Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
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About
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Codenica ITSM + ITAM is designed for IT teams, service desks, internal support departments, outsourcing companies, managed service providers and organizations that need one platform for service requests, IT assets, users, documentation, approvals, communication and automation. It can support small IT teams, growing companies and enterprise environments.
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Audience
ITSM companies seeking a solution to connect people, functions, and systems across their organization
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Audience
Enterprise organizations in all industries that need a powerful IT service and support management solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
Screenshots and Videos |
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Pricing
$15/agent/month
Free Version
Free Trial
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Pricing
$100 per month
Free Version
Free Trial
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Pricing
$90/per month/per user
Free Version
Free Trial
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Reviews/
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCodenica
Founded: 2005
Poland
codenica.com
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Company InformationServiceNow
Founded: 2003
United States
www.servicenow.com
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Company InformationServiceaide
Founded: 2003
United States
serviceaide.com
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Alternatives |
Alternatives |
Alternatives |
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Categories |
Categories |
CategoriesChange Management For Business Compliance Modern organizations require a Change Management solution optimized to support the dramatic increase and complexity of change. Through advanced automation and workflow, you can streamline the entire change and release management processes that enable organizations to meet auditing and compliance requirements. Reduce risk by creating a central repository of all changes across the enterprise Automate the collection of critical risk documentation and change record history Dramatically reduce time to complete audit reporting Discover how Serviceaide Change Management can optimize and support your business. Effectively Manage Your IT Assets And Resources Serviceaide’s CMDB features a central repository with dependency mapping and configuration auditing that allows organizations to effortlessly provide asset management for their entire virtual and physical infrastructure. Rapidly deploy and utilize CMDB advanced capabilities all within one federated database. Gain Deeper Insight Having a single, comprehensive repository of IT information, CMDB helps companies eliminate costly downtime, secure valuable assets, and demonstrate regulatory compliance. -Improve visibility of IT resources -Reduce operating costs -Support strong IT controls -Achieve Regulatory Compliance Manage All Of Your Resources Through A Single Platform Gain deeper insight into your organization’s assets across their lifecycles. Serviceaide’s advanced asset management capabilities can be leveraged to manage valuable resources, such as hardware, vehicles, generators, art, and more. Track attributes of non-technical assets with ease, including value, warranty, and contract status. Maximize your organization’s productivity and cost savings with an AI-powered IT service management platform. Serviceaide sets the foundation for digital transformation by providing a common platform that maximizes work productivity, so your team can do more with less. Add value to the business by implementing processes that more efficiently manage, control, track, and govern digital services for IT and beyond. Serviceaide also leverages powerful, intelligently driven tools and automation that work proactively to take care of more customers without adding extra costs or requiring additional resources from the business. We Have Your Back. Focus On the Important Stuff. Comprehensive, service management platform for IT and business functions Modular solutions for change management, asset management and more Automated workflows and processes Intuitive interface Includes a virtual agent for enhanced self-service. A Complete Solution: Service Desk Software ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be a complete solution with all the components your team needs, right out-of-the box. Affordable and comprehensive, ChangeGear’s Service Desk enables staff members across the board to enjoy the quality of service delivery they require Empower End-Users With Automation Automation is the power that runs through service and support solutions. You can apply automation across data, workflows, applications, and systems. From closing tickets faster to reducing escalations and hand-offs to creating process workflows for better cross-team collaboration automation enhances your support. Automation drives efficiency, improves performance, and reduces costs for any type of service. Looking to improve HR onboarding or tuition reimbursement? Looking to build a better service catalog for employees to purchase from? These are just a few ways you can improve your enterprise-wide services with automation. Serviceaide has a portfolio of service solutions. |
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ITSM Features
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
IT Asset Management Features
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
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ITSM Features
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service Features
Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Issue Tracking Features
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
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ITSM Features
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
CMDB Features
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping
Change Management Features
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management Features
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Service Features
Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Incident Management Features
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Issue Tracking Features
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Service Desk Features
Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management
Workflow Management Features
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
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Integrations
Anywhere365
BelManage
Blitzz
Capgemini Intelligent Automation Platform
Dydu
Ikigai
ImageWare Authenticate
Impero Connect
InsightFinder
Issuetrak
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Integrations
Anywhere365
BelManage
Blitzz
Capgemini Intelligent Automation Platform
Dydu
Ikigai
ImageWare Authenticate
Impero Connect
InsightFinder
Issuetrak
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Integrations
Anywhere365
BelManage
Blitzz
Capgemini Intelligent Automation Platform
Dydu
Ikigai
ImageWare Authenticate
Impero Connect
InsightFinder
Issuetrak
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