Related Products
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About
Cocoom is a visual knowledge sharing tool that helps teams to better collaborate and communicate. A source of knowledge to improve support and collaboration between the teams! Our template library and our very simple editor allow you to be effective immediately and to produce quality knowledge without any training. Cocoom reduces friction and misunderstandings between two or more teams. As soon as we leave our own team, project or department, we find it difficult to value our actions and give visibility to what we do. Cocoom makes it easy to share visual informations to improve cooperation. Cocoom helps support services to provide a complete, efficient and up-to-date source of information for all employees. In this way, each individual and each team has access to the visual knowledges they need and the role of the support services is simplified and enhanced.
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About
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Teams and companies seeking a tool to collaborate and communicate
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Audience
Telecom, banking and insurance companies in need of an AI knowledge management platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCocoom
Founded: 2017
France
cocoom.com
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Company InformationKnowmax
Founded: 2017
India
www.knowmax.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Employee Engagement Features
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Microsoft SharePoint
Microsoft Teams
Microsoft Word
Salesforce
Slack
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Integrations
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Microsoft SharePoint
Microsoft Teams
Microsoft Word
Salesforce
Slack
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