ConnectWise PSA

ConnectWise PSA

ConnectWise
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About

Coalesce360 helps organizations replace disconnected CRM, PSA, help desk, reporting, and change tracking tools with one unified business operations platform. Built for B2B teams that need visibility across sales, delivery, customer work, support tickets, analytics, and production change governance, Coalesce360 gives leadership a single operating view from opportunity through delivery and support.

About

ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Any organization that needs to manage their sales, customers, Service Delivery (customer requests), and Help tickets.

Audience

From managed service providers and cloud service providers to managed print, VOIP, VARs.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$17/month/user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.6 / 5
ease 4.5 / 5
features 4.6 / 5
design 4.4 / 5
support 4.4 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Coalesce360
Founded: 2025
United States
coalesce360.solutions

Company Information

ConnectWise
Founded: 1982
United States
www.connectwise.com/platform/business-management/psa

Alternatives

CMAP

CMAP

CMap Software

Alternatives

Rev.io PSA

Rev.io PSA

Rev.io
Kaseya BMS

Kaseya BMS

Kaseya
Coalesce

Coalesce

Coalesce.io

Categories

Categories

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Integrations

AdRem NetCrunch
AnswerForce
BDRShield
Campaign Monitor
ConnectWise Identify Assessment
DaemonLayer
Delinea Cloud Access Controller
Dropsuite
Field Effect
HubSpot Customer Platform
HyAlto
IT Glue
Mailchimp
Microsoft Dynamics 365 Business Central
OneBill
PowerDMARC
Pulseway
Rewst
Robly
SyncSmart

Integrations

AdRem NetCrunch
AnswerForce
BDRShield
Campaign Monitor
ConnectWise Identify Assessment
DaemonLayer
Delinea Cloud Access Controller
Dropsuite
Field Effect
HubSpot Customer Platform
HyAlto
IT Glue
Mailchimp
Microsoft Dynamics 365 Business Central
OneBill
PowerDMARC
Pulseway
Rewst
Robly
SyncSmart
Claim Coalesce360 and update features and information
Claim Coalesce360 and update features and information
Claim ConnectWise PSA and update features and information
Claim ConnectWise PSA and update features and information