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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a control panel solution with HA clustering features

Audience

Outsourced information technology support, managed service provider support, and customer help desks.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$7 per month
Free Version
Free Trial

Pricing

$10.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.6 / 5
ease 4.9 / 5
features 4.4 / 5
design 4.7 / 5
support 4.8 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ClusterCS
Founded: 2006
Romania
www.clustercs.com

Company Information

Zoho
Founded: 1996
India
www.zoho.com/assist/

Alternatives

Alternatives

Freshdesk

Freshdesk

Freshworks

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing Features

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Integrations

Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
ServiceNow
Slack
Spiceworks Network Monitor
Truto
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho SalesIQ

Integrations

Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
ServiceNow
Slack
Spiceworks Network Monitor
Truto
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho SalesIQ
Claim ClusterCS and update features and information
Claim ClusterCS and update features and information