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About

CloudSponge is a contact picker that imports all the major address books. Most websites use our product so that their users don’t have to type email addresses into their referral forms when they want to send an invitation, greeting card or coupon to someone they know.

About

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Developers, marketers, E-Commerce and retail sales, campaigns, crowdfunding, market places, social networks, invitations, events, nonprofits

Audience

B2B companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$50/month
Basic Plan $50
Premium Plan $150
Custom $1,000
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.9 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones.
  • - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform.
  • You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before.
  • Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible.
  • Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen.

Cons

  • Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision.
  • - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time.
  • The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated.
  • Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback.
  • Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

CloudSponge
Founded: 2009
United States
www.cloudsponge.com

Company Information

Influitive
Founded: 2010
Canada
influitive.com

Alternatives

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Kommo

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Perxi

Perxi

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Club

Club (formerly Brandbassador)
OSI Affiliate Software

OSI Affiliate Software

Omnistar Interactive

Categories

Referral Supported

Categories

Community Supported
Customer Advocacy Supported
Customer Loyalty Supported
Employee Advocacy Supported
Referral Supported

Referral Features

Affiliate Marketing Supported
Campaign Management Not Supported
Contact Management Supported
Employee Referral Management Supported
Feedback Management Not Supported
Lead Engagement Supported
Loyalty Program Not Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Referral Features

Affiliate Marketing Not Supported
Campaign Management Supported
Contact Management Supported
Employee Referral Management Supported
Feedback Management Supported
Lead Engagement Supported
Loyalty Program Supported
Referral Tracking Supported
Rewards Management Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Not Supported
Membership Management Supported
Social Media Management Supported
Website Management Not Supported
White Label Not Supported

Customer Advocacy Features

Advocate Management Supported
Campaign Management Supported
Communication Management Supported
Community Management Supported
Gamification Supported
Referral Tracking Supported
Reporting/Analytics Supported
Rewards Program Supported
Social Engagement Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Not Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Supported
Rewards Management Supported

Employee Advocacy Features

Content Controls / Compliance Not Supported
Content Library Creation Supported
Mobile Access Supported
Post Scheduling Supported
Push / Email Notifications Supported
Reporting / Analytics Supported
Social Sharing Gamification Supported
Tiered User Permissions Supported

Integrations

Zapier Supported
Amazon Web Services (AWS) Supported
Drupal Supported
Facebook Not Supported
Friendbuy Supported
G2 Not Supported
Gather Supported
Genius Referrals Supported
Heroku Supported
HubSpot Marketing Hub Not Supported
LinkedIn Not Supported
Magento Supported
Ruby Datum Supported
Sendoso Not Supported
Shopify Supported
Stackreaction Not Supported
Talkable Supported
We Love Customers Supported
Wix Supported
WordPress Supported

Integrations

Zapier Supported
Amazon Web Services (AWS) Not Supported
Drupal Not Supported
Facebook Supported
Friendbuy Not Supported
G2 Supported
Gather Not Supported
Genius Referrals Not Supported
Heroku Not Supported
HubSpot Marketing Hub Supported
LinkedIn Supported
Magento Not Supported
Ruby Datum Not Supported
Sendoso Supported
Shopify Not Supported
Stackreaction Supported
Talkable Not Supported
We Love Customers Not Supported
Wix Not Supported
WordPress Not Supported
Claim CloudSponge and update features and information
Claim CloudSponge and update features and information
Claim Influitive and update features and information
Claim Influitive and update features and information