Cloudaware vs. SysAid Comparison


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		Related Products Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website Hyperproof Hyperproof is a governance, risk, and compliance platform built for organizations that juggle multiple regulatory frameworks. Rather than treating each standard as a separate project, Hyperproof maps a single set of controls across 160+ frameworks, including SOC 2, ISO 27001, HIPAA, and NIST, so evidence gathered once can satisfy multiple audits without duplicate work. Purpose-built AI agents surface relevant evidence, validate controls, and flag compliance gaps automatically, cutting down the manual review that typically eats up a compliance team's week. The platform connects directly to the tools IT and security teams already use — including GitHub, Jira, ServiceNow, Snyk, CrowdStrike, MongoDB Atlas, Google Workspace, and Microsoft SharePoint — and pulls evidence into Hyperproof, eliminating the need for teams to chase it down manually. High-frequency controls can be tested on a recurring schedule, with failures automatically generating tasks and escalations so nothing slips through the cracks between audit cycles. A built-in risk register lets risk owners across departments document risk treatment plans and tie them directly to the controls that address them. Hyperproof also supports organizations with complex structures, letting larger companies scope controls to specific business units, subsidiaries, or entities rather than forcing everything into one flat compliance program. Customers report meaningful results from this approach: a 70% increase in compliance productivity, roughly $150,000 in annual savings on control orchestration, a 66% cut in duplicative controls, and about 350 fewer hours spent on audit preparation each year. Founded in 2018 and based in the Seattle area, Hyperproof works with organizations like Reddit, Fortinet, Appian, Outreach, and Thales as they move from reactive, spreadsheet-driven compliance to a continuous, audit-ready operating model. Best fit: IT, security, and compliance teams at growing technology companies that manage multiple frameworks simultaneously and want to reduce the manual overhead of audit prep. 350 Ratings Visit Website Feroot Feroot Security is a global leader in AI-powered website compliance and security. Feroot AI protects websites and web applications from hidden threats while enforcing compliance with PCI DSS 4.0.1, HIPAA rules on online tracking technologies, CCPA/CPRA, GDPR, CIPA, and 50+ laws and standards. The Feroot AI Platform replaces manual compliance work with continuous automation, delivering real-time protection and audit-ready evidence in minutes. Feroot unifies JavaScript behavior analysis, web compliance scanning, third-party script monitoring, consent enforcement, and data privacy posture management to stop Magecart, formjacking, and unauthorized tracking. Trusted by enterprises, healthcare providers, retailers, SaaS platforms, payment service providers, and public sector organizations. Feroot AI solutions include PaymentGuard AI, HealthData Shield AI, AlphaPrivacy AI, CodeGuard AI, and MobileGuard AI. Visit feroot for more information. 33 Ratings Visit Website Orca Security Designed for organizations operating in the cloud who need complete, centralized visibility of their entire cloud estate and want more time and resources dedicated to remediating the actual risks that matter, Orca Security is an agentless cloud Security Platform that provides security teams with 100% coverage their entire cloud environment. Instead of layering multiple siloed tools together or deploying cumbersome agents, Orca combines two revolutionary approaches - SideScanning, that enables frictionless and complete coverage without the need to maintain agents, and the Unified Data Model, that allows centralized contextual analysis of your entire cloud estate. Together, Orca has created the most comprehensive cloud security platform available on the marketplace. 635 Ratings Visit Website MOVEit Progress MOVEit software is an enterprise Managed File Transfer (MFT) platform for IT teams that need secure, auditable and automated file transfers across hybrid environments. It supports FTP/S, SFTP, HTTPS, SMTP/POP3 and CIFS/SMB/UNC with native cloud endpoint connectors, centralized administration, granular role-based access control, encryption in transit and at rest and tamper-evident audit logging for traceability. MOVEit Transfer provides MFT server capabilities and can be deployed on-premises or in hybrid configurations with MOVEit Cloud, a fully managed SaaS option. MOVEit Automation enables scheduling, event-driven workflows and integrations with internal and external systems to standardize recurring transfers without relying on brittle scripts. Designed for enterprise and regulated use cases, MOVEit provides the protocol support, deployment flexibility and operational visibility needed to run high-volume, mission-critical file transfer operations. 625 Ratings Visit Website New Relic There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and simple, transparent usage-based pricing with only 2 key metrics. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. 2,941 Ratings Visit Website Safetica Safetica delivers Intelligent Data Security. Its AI-powered platform helps security teams see and control how sensitive data is used across endpoints, cloud applications, and AI, so they can prevent data loss, reduce insider risk, and support compliance without disrupting productive work. Safetica AI Protection gives teams visibility into AI activity and sensitive data sharing, with controls that protect data while enabling productive AI use. ✔️ Data Protection: Classify, monitor, and control sensitive data across endpoints, cloud applications, and AI interactions in real time. ✔️ Insider Risk and User Behavior: Identify risky and anomalous activity to reduce the risk of careless data handling, compromised accounts, and malicious actions. ✔️ Compliance and Data Discovery: Discover and classify sensitive data, then use audit-ready reporting to support compliance across data at rest, in motion, and in use. ✔️ Cloud Security: Protect sensitive data across Microsoft 365 and other cloud and file-sharing platforms by monitoring and classifying files and enforcing policies on file activity. 416 Ratings Visit Website Iru Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of multiple tools. Its integrated approach enables IT teams to secure access, prevent threats, and maintain continuous audit readiness—all from one intuitive platform. Trusted by over 5,000 companies including Plaid, Notion, Airbus, and Vercel, Iru transforms how modern businesses manage digital trust. The result is reduced IT workload, improved employee experience, and enterprise-grade protection built for the AI era. 1,389 Ratings Visit Website
About Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.	About Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT teams looking for a Cloud Management platform	Audience SysAid targets a wide spectrum of organizations, including large enterprises, small and medium businesses, public sector entities, healthcare and educational institutions, as well as financial services. Its IT service management solutions cater to diverse industries, offering scalable and adaptable tools for managing complex IT infrastructures, optimizing workflows, ensuring compliance, and enhancing operational efficiency. SysAid's platform is designed to streamline IT processes, automate service workflows, and deliver tailored solutions that meet the unique needs of organizations across various sectors.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.008/CI/month The Cloudaware pricing model includes usage based on number of CMDB cloud rows, modules in use and user licenses. Contact Cloudaware support to get a preliminary estimate. Free Version Not Supported Free Trial Supported	Pricing We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros Very customizable if you opt for the On-Prem solution, wether that be patch management support or even support for GCCH versions of Exchange. 1. Simplicity and minimalistic design of the SSP is really good for my users who are not technically inclined 2. The ability to segregate Catalog Items through groups is impressive. in most organizations not all users need to see all of the Categories (Onboarding and Offboarding) and there are tasks that certain depts do not need to see and normally these extra categories would clog their experience but with Group permissions that is a thing of the past. 3. AI tools and AI agents are extremely helpful; they can do anything from creating a user on AD to connecting with a myriad of other applications through integrations Ticketing, Service Desk Automation, mobile solution, integration some platform, Power BI, API, Survey and Advanced Reporting. Comprehensive Features, User-Friendly Interface, Automation Capabilities and Integration: SysAid integrates with many other tools. Easily trainable to new staff. Integration with Teams, Office 365 is seamless. New AI Chatbot is very useful. Cons Patch Management is not as robust as we would like 1. Lack of native Scheduled Ticket creation. 2. Some small QOL improvements like color coding tickets based on Status or SLA breach (I have submitted a Change Request for this) 3. The AI sometimes gives you responses that are not available on the application (probably remnants from older versions or the Hosted version) Cost for small business, more option for survey. For example if we want to survey only for some group or do survey for 1 month. Learning Curve: While generally user-friendly, there can still be a learning curve for some users, especially when setting up and configuring advanced features and Integration Challenges 1 con i would think of is adding new field items in SysAid. It takes 24 hours for it to come into live environment. Database refresh could be faster, but can't complain.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Cloudaware Founded: 2011 United States www.cloudaware.com	Company Information SysAid Technologies Founded: 2002 Israel, Canada, Romania, United Kingdom www.sysaid.com
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Categories Asset Tracking Supported Change Management Supported Cloud Cost Management Supported Cloud Management Supported Cloud Monitoring Supported Cloud Security Supported Cloud Security Posture Management (CSPM) Supported Cloud Workload Protection Supported CMDB Supported Compliance Supported Cyber Risk Management Supported GDPR Compliance Supported Healthcare Compliance Supported HIPAA Compliance Supported Incident Management Supported Intrusion Detection and Prevention Supported IT Asset Management Supported ITSM Supported Log Management Supported Patch Management Supported PCI Compliance Supported Reporting Supported Security Compliance Supported Software Asset Management (SAM) Supported Vulnerability Management Supported	Categories AI IT Agents Supported AI Service Management (AISM) Supported AI Tools Supported AI-Powered ITSM Tools Supported Business Intelligence Supported Chatbot Supported Customer Service Supported Help Desk Supported Issue Tracking Supported IT Asset Management Supported IT Automation Supported IT Management Supported IT Service Supported ITSM Supported Network Monitoring Supported Patch Management Supported Service Desk Supported Service Request Management Supported Workload Automation Supported
IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Not Supported Cost Tracking Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Not Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Supported Dashboard Not Supported Network Wide Management Not Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported Show More Features Asset Tracking Features Activity Tracking Supported Audit Trails Supported Barcoding / RFID Not Supported Checkout / Check-In Not Supported Depreciation Tracking Supported Disposal Tracking Not Supported Inventory Management Supported Location Tracking Not Supported QR Codes Not Supported Reservations Not Supported Service History Not Supported CMDB Features Change Management Supported Configuration Management Supported Data Visualization Not Supported Device Auto Discovery Supported Impact Management Supported IT Asset Management Supported License Management Supported Performance Management Not Supported Relationship Mapping Supported Change Management Features Approval Workflow Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Not Supported Change Planning Not Supported Compliance Management Not Supported Prioritization Supported Release Management Supported Task Management Supported Tracking & Reporting Not Supported Training Management Not Supported Cloud Management Features Access Control Supported Billing & Provisioning Supported Capacity Analytics Supported Cost Management Supported Demand Monitoring Supported Multi-Cloud Management Supported Performance Analytics Supported SLA Management Supported Supply Monitoring Supported Workflow Approval Supported Cloud Security Features Antivirus Not Supported Application Security Supported Behavioral Analytics Not Supported Encryption Supported Endpoint Management Not Supported Incident Management Supported Intrusion Detection System Supported Threat Intelligence Supported Two-Factor Authentication Supported Vulnerability Management Supported Cloud Workload Protection Features Anomaly Detection Supported Asset Discovery Supported Cloud Gap Analysis Not Supported Cloud Registry Not Supported Data Loss Prevention (DLP) Not Supported Data Security Supported Governance Supported Logging & Reporting Supported Machine Learning Supported Security Audit Not Supported Workload Diversity Not Supported Compliance Features Archiving & Retention Not Supported Artificial Intelligence (AI) Not Supported Audit Management Supported Compliance Tracking Supported Controls Testing Not Supported Environmental Compliance Not Supported FDA Compliance Not Supported HIPAA Compliance Supported Incident Management Supported ISO Compliance Supported OSHA Compliance Not Supported Risk Management Supported Sarbanes-Oxley Compliance Not Supported Surveys & Feedback Not Supported Version Control Not Supported Workflow / Process Automation Supported GDPR Compliance Features Access Control Supported Consent Management Not Supported Data Mapping Supported Incident Management Supported PIA / DPIA Not Supported Policy Management Not Supported Risk Management Supported Sensitive Data Identification Supported HIPAA Compliance Features Access Control / Permissions Supported Audit Management Supported Compliance Reporting Supported Data Security Supported Documentation Management Not Supported For Healthcare Supported Incident Management Supported Policy Training Not Supported Remediation Management Not Supported Risk Management Supported Vendor Management Not Supported Incident Management Features Audit Trail Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Supported IT Incident Management Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Not Supported Ticket Management Supported Log Management Features Archiving Supported Audit Trails Supported Compliance Reporting Not Supported Consolidation Not Supported Data Visualization Supported Event Logs Supported Network Logs Supported Remediation Not Supported Syslogs Supported Thresholds Supported Web Logs Supported PCI Compliance Features Access Control Supported Compliance Reporting Supported Exceptions Management Supported File Integrity Monitoring Supported Intrusion Detection System Supported Log Management Supported Patch Management Not Supported PCI Assessment Supported Policy Management Not Supported Reporting Features Customizable Dashboard Supported Data Source Connectors Supported Drag & Drop Supported Drill Down Supported Email Reports Not Supported Financial Reports Supported Forecasting Supported Marketing Reports Not Supported OLAP Not Supported Report Export Supported Sales Reports Supported Scheduled / Automated Reports Supported Vulnerability Management Features Asset Discovery Supported Asset Tagging Not Supported Network Scanning Supported Patch Management Supported Policy Management Not Supported Prioritization Supported Risk Management Supported Vulnerability Assessment Supported Web Scanning Supported	IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Not Supported Contract/License Management Not Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Not Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Patch Management Features Alerts/Notifications Not Supported Automatic Approval Not Supported Automatic Patch Deployment Not Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Supported Dashboard Not Supported Network Wide Management Supported Patch Prioritization Not Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Not Supported Show More Features Business Intelligence Features Ad Hoc Reports Supported Benchmarking Supported Budgeting & Forecasting Not Supported Dashboard Supported Data Analysis Supported Key Performance Indicators Supported Natural Language Generation (NLG) Not Supported Performance Metrics Supported Predictive Analytics Not Supported Profitability Analysis Not Supported Strategic Planning Not Supported Trend / Problem Indicators Supported Visual Analytics Supported Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Supported Sentiment Analysis Not Supported Social Media Integration Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Not Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Not Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported Network Monitoring Features Bandwidth Monitoring Not Supported Baseline Manager Not Supported Diagnostic Tools Not Supported Internet Usage Monitoring Not Supported IP Address Monitoring Supported Real Time Analytics Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Not Supported Procurement Management Not Supported Remote Control Supported Self Service Portal Supported SLA Management Supported Workload Automation Features Alerts / Notifications Supported Audit Trails Not Supported Business Process Management Not Supported Cross-Platform Scheduling Not Supported Dashboard Supported Data Analysis / Visualization Supported Event-Triggers Not Supported Load Balancing Not Supported Resource-Based Scheduling Not Supported Robotic Process Automation (RPA) Not Supported Workflow Foundation Support Not Supported
Integrations Jira Supported Jira Work Management Supported Slack Supported AWS Cost Explorer Supported Axonius Not Supported Google Cloud Platform Supported Help Desk Migration Not Supported Microsoft 365 Not Supported Microsoft Cost Management Supported Nagios Core Supported Nagios XI Not Supported New Relic Supported OneLogin Not Supported Qualys TruRisk Platform Supported QuickBooks Online Not Supported SolarWinds Pingdom Supported Stackreaction Not Supported Trend Micro Deep Security Supported Zabbix Supported Zero Incident Framework Not Supported Show More Integrations View All 35 Integrations	Integrations Jira Supported Jira Work Management Supported Slack Supported AWS Cost Explorer Not Supported Axonius Supported Google Cloud Platform Not Supported Help Desk Migration Supported Microsoft 365 Supported Microsoft Cost Management Not Supported Nagios Core Not Supported Nagios XI Supported New Relic Not Supported OneLogin Supported Qualys TruRisk Platform Not Supported QuickBooks Online Supported SolarWinds Pingdom Not Supported Stackreaction Supported Trend Micro Deep Security Not Supported Zabbix Not Supported Zero Incident Framework Supported Show More Integrations View All 26 Integrations
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