Cloud Sim

Cloud Sim

Cloud SIM
Dialaxy

Dialaxy

Dialaxy Inc.
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About

Wave goodbye to your second phone, Cloud Sim is here to set you free. Why carry multiple mobile phones when you can have it all in one? Here at Cloud Sim we understand that one phone number just isn’t enough so we thought up a solution, a sim card in an app. Cloud Sim is transforming the way we communicate giving you four additional UK mobile numbers with unique voicemails, profiles and free calls to other Cloud Sim users. As if that wasn’t enough, we’re the cheapest call provider in the UK and anyone in the world can now have a UK phone number, it really is that simple! Whether you need numbers for work, dating, travel or simply for privacy purposes, Cloud Sim provides numbers for any occasion with low international calling rates, no roaming charges and accessibility across the globe all packaged within one app. Available on Android and iOS and compatible with tablets, Cloud Sim can make and receive calls across the world giving you full control over your communication.

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Anyone that wants a second phone number app

Audience

Companies of all sizes and contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.1 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Cheap alternative number. Most text verification works. Voicemail works well. I like that you can customise ringtone that's different from other numbers.

Cons

  • Really bad customer service, rude and took a long time (over 2 weeks and many emails) to resolve the situation. Bad line quality, OK if you want to talk for a minute, then quality degrades making conversation untenable. Billing is different through the phone and through their website. Very poorly managed product.

Pros & Cons from Real Users

Pros

  • Dialaxy is useful for keeping our sales calls more structured. I particularly find call routing and call history helpful when multiple people are involved in handling prospects. Having business numbers for the team also makes it easier to maintain a professional communication process.
  • I really like the contextual call notes features. Being able to attach customer notes directly to a phone number is useful because the information automatically appears when the customer calls. It gives the agents some immediate context before answering, which can make conversation more efficient and saves time searching for information during call.
  • I like being able to handle prospect calls without relying on my personal number. We speak with potential customers from different regions, and having a dedicated business calling setup makes the whole process feel more professional.
  • I like that our business calls are kept separate from personal communication. Since we speak with clients throughout the day, having a dedicated calling platform makes the process feel much more professional and organized.
  • I like that our business calls are managed in one place. When you're dealing with multiple client conversations during the day, having a dedicated calling platform makes the workflow less scattered.

Cons

  • I'd like to have more advanced reporting options, especially for comparing calling activity between different periods or team members. The existing reporting works for basic monitoring but could be more flexible.
  • The mobile app can sometimes lag when call volumes are high. Status updates and recent call logs may take a little while to sync, and occasionally i have to pull down to refresh before read notification or recent activity appear correctly. It isn't a major issue, but it can be a little inconvenient during busy periods.
  • I'd like to see more CRM integrations. Connecting call activity directly with prospect records would save some manual work, particularly when managing several leads at once.
  • I'd like to see more CRM integrations. Automatically connecting call activity with client information would save some manual work when updating customer records.
  • I'd like to have more CRM integration options. Automatically connecting call activity with client records would reduce some of the manual work involved in keeping customer information updated.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cloud SIM
United Kingdom
www.cloudsimapp.com

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Alternatives

Alternatives

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

HubSpot CRM
Zoho CRM

Integrations

HubSpot CRM
Zoho CRM
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