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About

Bring your engineers, customers, and sales team together and get work done faster with Clik Remote. The web-based field service management software that connects directly to Clik Service in the office. An all-in-one field service management software for your entire team and clients. Connect your customers with their ongoing work and give engineers access to the information they need with their own remote access. Clik Remote allows you and your team to access your data from anywhere, improve your business’s profitability, and increase your customer retention rate. Web-based service management software means you can log in from any web browser on any device. Automate and optimize business processes to increase accuracy, streamline operations, and impress customers. Every user can access their own customizable dashboard with visual widgets and graphs. Get an instant overview of key metrics, such as new, unassigned, and completed jobs, invoicing values, etc.

About

The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies in the field service industry requiring a solution to access jobs, track work, and manage business statistics

Audience

Maintenance, operations, after-sales service, training, and digital transformation professionals at industrial enterprises who are looking for better ways to streamline their operations across their workforce.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

Contact VSight for pricing details.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Augmented-reality markup, crisp live video, cross-platform access on phones, tablets and smart-glasses, GDPR-compliant security, and one-click recording/ PDF export have all accelerated troubleshooting and knowledge transfer for our dispersed maintenance crews, cutting travel and downtime costs almost immediately.
  • The seamless integration of VSight Remote into our workflows has been a game-changer. The real-time AR capabilities and ease of use have significantly enhanced our remote support and collaboration.
  • This product is amazing. Very simple and easy to use. Just like using a phone, anyone can use it. I already satisfied.

Cons

  • Occasionally the session-start QR code takes a few extra seconds to generate, and the admin portal could surface deeper usage analytics, but these are minor quibbles and we remain very happy overall.
  • There’s minimal to dislike. Occasionally, the quality of video streaming can depend on network conditions, but that’s expected.
  • There is no optimisation with Zoom and WhatsApp conversations.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Clik
Founded: 2000
United Kingdom
www.cliksoftware.com/products/clik-remote/

Company Information

VSight
Founded: 2019
Lithuania
www.vsight.io

Alternatives

Alternatives

Blitzz

Blitzz

Blitzz Remote Support
Clik.ai

Clik.ai

Clik Technologies

Categories

Remote Work Supported

Categories

AR Training Supported
Augmented Reality Supported
Industrial AR Supported
Remote Support Supported
Remote Work Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Not Supported
Screen Sharing Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Remote Work Features

Collaboration Supported
Credential Management Supported
Electronic Signature Not Supported
Employee Monitoring Supported
Live Chat Supported
Meeting Management Supported
Project Management Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Supported
Task Management Supported
Time Zone Tracking Supported
Video Chat Supported
Web Conferencing Supported

Augmented Reality Features

3D Objects Supported
3D Product Visualization Supported
Application Development Not Supported
Content Creation Not Supported
Cross-Device Publishing Supported
Drag & Drop Supported
For Mapping Not Supported
For Sales Supported
For Training / Education Supported
Object Recognition Not Supported
Simulation Not Supported
Usage Tracking / Analytics Supported
Virtual Reality Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

Clik Service Supported
Google Maps Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft 365 Supported
Microsoft Azure Not Supported
Microsoft Excel Supported
Salesforce Not Supported

Integrations

Clik Service Not Supported
Google Maps Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft 365 Not Supported
Microsoft Azure Supported
Microsoft Excel Not Supported
Salesforce Supported
Claim Clik Remote and update features and information
Claim Clik Remote and update features and information
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Claim VSight Remote and update features and information