Halp

Halp

Atlassian
+
+

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About

Bring your engineers, customers, and sales team together and get work done faster with Clik Remote. The web-based field service management software that connects directly to Clik Service in the office. An all-in-one field service management software for your entire team and clients. Connect your customers with their ongoing work and give engineers access to the information they need with their own remote access. Clik Remote allows you and your team to access your data from anywhere, improve your business’s profitability, and increase your customer retention rate. Web-based service management software means you can log in from any web browser on any device. Automate and optimize business processes to increase accuracy, streamline operations, and impress customers. Every user can access their own customizable dashboard with visual widgets and graphs. Get an instant overview of key metrics, such as new, unassigned, and completed jobs, invoicing values, etc.

About

Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in the field service industry requiring a solution to access jobs, track work, and manage business statistics

Audience

Quickly growing companies with IT Ops teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$25 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • The best combination of team and customer helpdesk portal for effective support service. Modern help desk solution. Tickets reminder and a great manager. Halp bot is very powerful.
  • #1- Halp is a very simple customer resolution software. #2- It can be integrated with the Slack platform. #3- Easy to Create and resolve customers' tickets. #4- In Slack, the assigned tickets automatically transfer to the support department.

Cons

  • I never encountered any problem with this platform.
  • #1- There should be a ticket reminder for the support team to get notified and resolve on time.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Clik
Founded: 2000
United Kingdom
www.cliksoftware.com/products/clik-remote/

Company Information

Atlassian
Founded: 2002
United States
www.halp.com

Alternatives

Alternatives

Wrangle

Wrangle

Wranglesoft
Clik.ai

Clik.ai

Clik Technologies

Categories

Remote Work Supported

Categories

Help Desk Supported
ITSM Supported
Remote Support Supported
Remote Work Supported
Service Desk Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Not Supported
Screen Sharing Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Service Desk Features

Change Management Supported
CMDB Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Not Supported
Remote Control Not Supported
Self Service Portal Supported
SLA Management Supported

Integrations

Clik Service Supported
Google Maps Supported
Jira Not Supported
Jira Work Management Not Supported
Microsoft 365 Supported
Microsoft Excel Supported
Microsoft Teams Not Supported
ServiceNow Not Supported
Slack Not Supported
Stackreaction Not Supported
Wufoo Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Clik Service Not Supported
Google Maps Not Supported
Jira Supported
Jira Work Management Supported
Microsoft 365 Not Supported
Microsoft Excel Not Supported
Microsoft Teams Supported
ServiceNow Supported
Slack Supported
Stackreaction Supported
Wufoo Supported
Zapier Supported
Zendesk Supported
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