Halp

Halp

Atlassian
+
+

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About

Bring your engineers, customers, and sales team together and get work done faster with Clik Remote. The web-based field service management software that connects directly to Clik Service in the office. An all-in-one field service management software for your entire team and clients. Connect your customers with their ongoing work and give engineers access to the information they need with their own remote access. Clik Remote allows you and your team to access your data from anywhere, improve your business’s profitability, and increase your customer retention rate. Web-based service management software means you can log in from any web browser on any device. Automate and optimize business processes to increase accuracy, streamline operations, and impress customers. Every user can access their own customizable dashboard with visual widgets and graphs. Get an instant overview of key metrics, such as new, unassigned, and completed jobs, invoicing values, etc.

About

Ticketing, powered by your Slack conversations Halp is a modern ticketing help desk for humans that love Slack. Empower your remote teams to be happier and more productive. Turn any message into a ticket with an emoji. Report on your team's requests no matter where they come from. Never do the same work twice. A powerful workflow engine paired with machine learning ensures routine tasks and questions get resolved faster. Your customers are your colleagues, your friends. Communicate in the most natural way, and make ticketing a breeze. Halp's powerful Ticketing Platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in the field service industry requiring a solution to access jobs, track work, and manage business statistics

Audience

Quickly growing companies with IT Ops teams

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$25 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • The best combination of team and customer helpdesk portal for effective support service. Modern help desk solution. Tickets reminder and a great manager. Halp bot is very powerful.
  • #1- Halp is a very simple customer resolution software. #2- It can be integrated with the Slack platform. #3- Easy to Create and resolve customers' tickets. #4- In Slack, the assigned tickets automatically transfer to the support department.

Cons

  • I never encountered any problem with this platform.
  • #1- There should be a ticket reminder for the support team to get notified and resolve on time.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Clik
Founded: 2000
United Kingdom
www.cliksoftware.com/products/clik-remote/

Company Information

Atlassian
Founded: 2002
United States
www.halp.com

Alternatives

Alternatives

Wrangle

Wrangle

Wranglesoft
Clik.ai

Clik.ai

Clik Technologies

Categories

Categories

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Clik Service
Google Maps
Jira
Jira Work Management
Microsoft 365
Microsoft Excel
Microsoft Teams
ServiceNow
Slack
Stackreaction
Wufoo
Zapier
Zendesk

Integrations

Clik Service
Google Maps
Jira
Jira Work Management
Microsoft 365
Microsoft Excel
Microsoft Teams
ServiceNow
Slack
Stackreaction
Wufoo
Zapier
Zendesk
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Claim Clik Remote and update features and information
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