Vecko

Vecko

Enghouse Interactive
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+

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About

Clientshare launched in 2017 with a vision to fix supplier-client relationships on a global scale. From our very first client, to our latest enterprise win, we’ve maintained our passion for helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust and deliver exceptional Business Reviews. We have built the world's leading Business Reviews platform, Pulse. Pulse gives your business the tools to manage your entire Business Review and feedback process, measure customer satisfaction through NPS, CSAT and written feedback, and master retention and growth by effectively identifying risks and opportunities with accounts. We work with organisations across Logistics, Facilities Management, Process Outsourcing and Manufacturing to provide them with the tools needed to create, deliver, measure and act on reviews and feedback. If you are a Clientshare Pulse users, please leave a review and share your experience with us!

About

Using conversational Artificial Intelligence (AI), Vecko listens to the voice of the customer “VoC” and extracts actionable insights from a wide range of digital media (with greater than 95% analysis accuracy) helping organizations identify and leverage the “why” hidden in NPS and CSAT feedback. Vecko helps empower your organization to deliver a better overall experience, by quickly identifying the issues that help you extend the capabilties that exceed your customer’s expectations and resolve others before they become serious impediments to retaining and increasing customer loyalty. Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics, custom developed algorithms, along with the deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches to deliver over 95% accuracy of customer statements made. No additional parsing, processing or validation required.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Clientshare Pulse benefits account teams & senior leaders at large enterprise B2B service providers.

Audience

Organizations in need of a solution that provides actionable insights to optimize their customer experience services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Clientshare
Founded: 2016
United Kingdom
www.myclientshare.com

Company Information

Enghouse Interactive
Founded: 1984
United States
www.enghouseinteractive.com/ai-insights-vecko-americas

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
CHI Express

CHI Express

Logica Infotech Services
Syn

Syn

Upstage AI

Categories

Categories

Integrations

No info available.

Integrations

No info available.
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