Tracey

Tracey

Sendcloud
+
+

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About

ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost turns post-purchase into loyalty. Branded tracking & proactive alerts cut "Where's My Order?" queries by 60%, while AI boosts AOV through smart recommendations. Intelligent returns convert refunds into exchanges. A unified multi-carrier dashboard, AI-driven carrier allocation, and automated exception resolution reduce RTO rates and costs. Scale confidently through peak seasons with real-time analytics and personalized, behaviour-based policies.

About

Tracey by Sendcloud is a cloud-based shipping intelligence platform that helps ecommerce brands, 3PLs, and retailers take control of delivery performance by turning scattered carrier tracking data into structured, actionable insights so you can benchmark carriers, optimize costs, and improve the customer experience. It unifies parcel and status data from 40+ worldwide carriers to give real-time visibility into shipments, predict delays with high accuracy, and recommend the best transport options based on cost, reliability, transit times, and SLAs, instead of relying on intuition. It enables teams to compare and evaluate carrier performance over time, benchmark against industry data, and negotiate better carrier agreements, while automating proactive customer notifications and reducing “where is my order” service inquiries with ETA predictions and delivery issue alerts.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce businesses and companies requiring a solution to convert one-time shoppers into loyal customers

Audience

Ecommerce operators, logistics managers, and customer support teams who need actionable carrier performance data and predictive delivery insights to improve shipping outcomes and customer satisfaction

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ClickPost
Founded: 2015
India
www.clickpost.ai/

Company Information

Sendcloud
Founded: 2019
Belgium
www.traceybysendcloud.com

Alternatives

Return Prime

Return Prime

Appsdart

Alternatives

Categories

Categories

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Not Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Shipment Tracking Features

Alerts/Notifications Supported
Delivery Estimate Supported
For eCommerce Supported
For Freight Supported
Status Tracking Supported
Website Integration Supported

Integrations

Amazon Supported
Appbrew Supported
Base.com Supported
BetterCommerce Supported
BigCommerce Supported
DataChannel Supported
Delhivery Supported
FedEx Ship Manager Supported
Integry Supported
Magento Supported
Pickrr Supported
Sendcloud Not Supported
ShipEak Supported
Shiprocket Supported
Shopify Supported
Shyplite Supported
WooCommerce Supported
Yakit Supported

Integrations

Amazon Not Supported
Appbrew Not Supported
Base.com Not Supported
BetterCommerce Not Supported
BigCommerce Not Supported
DataChannel Not Supported
Delhivery Not Supported
FedEx Ship Manager Not Supported
Integry Not Supported
Magento Not Supported
Pickrr Not Supported
Sendcloud Supported
ShipEak Not Supported
Shiprocket Not Supported
Shopify Not Supported
Shyplite Not Supported
WooCommerce Not Supported
Yakit Not Supported
Claim ClickPost and update features and information
Claim ClickPost and update features and information
Claim Tracey and update features and information
Claim Tracey and update features and information