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About

ClearlyRated helps B2B service providers get actionable client feedback to better retain clients while differentiating in the market. With more than 10 years' experience administering satisfaction surveys for professional service firms, the team at ClearlyRated has watched with excitement as the influence of client satisfaction on buyer behavior has continued to grow. But bridging the gap between client experience and buyer perception in the B2B space is easier said than done. Buyers rely on crowd-sourced information to fuel their decisions more than ever before, while clients are equally empowered to share their stories and perceptions with the world at large. As a service provider, it can be easy to default to a protective mentality... to batten down the hatches and take a command-and-control approach to managing client relationships and brand reputation.

About

Lattice is the AI-powered people platform that strategic HR teams use to make managers more effective, simplify people operations, and leverage workforce insights to drive business impact. More than 5,000 companies worldwide leverage Lattice's performance management, engagement, compensation, growth, goals, and analytics apps to build highly productive and efficient teams. Lattice is listed as an industry leader on G2’s 2024 Best Software Awards in multiple categories, including Highest Customer Satisfaction and HR Products.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Employee survey solution that helps companies build online reputation

Audience

Companies interested in a powerful people success platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$9/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The interface can be handled very easily since it is simple to use and also intuitive that facilitates navigation and access to different functions. It also integrates well with other tools like Slack and Teams for seamless communication and reminders. My individual goals can be set and tracked, as well as aligned with my team and company goals. I can also see how my goals support the overall corporate vision and strategy. This helps me stay focused and motivated on what matters most. It allows me to have regular and meaningful 1:1 meetings with my work team. I can create a shared agenda, add notes, action items, comments, and praise. This makes our conversations more productive and collaborative. I also appreciate the ability to review past 1:1s and track my progress over time. It helps and facilitates a smooth and painless performance review process. I can easily write self-reviews, peer reviews, and manager reviews using customizable templates and workflows. I can also access feedback from multiple sources, including goals, 1:1, surveys, etc. This gives me a holistic and accurate picture of my performance and areas for improvement. It is useful because it provides valuable insight into my strengths, weaknesses, opportunities, and challenges using powerful people analytics tools. I can also see how I compare to others in my role or department using benchmarks and ratings. This helps me identify gaps in my skills and competencies and plan my professional development accordingly.

Cons

  • Lattice can sometimes be too repetitive or intrusive with its weekly updates and pulse polls. I understand the importance of tracking my goals and commitment, but I don't always have something new or different to report each week. I wish there was more flexibility or customization in how often or when these features are activated. It doesn't offer much transparency or explanation on some of its models or algorithms. For example, I don't know how you calculate Net Promoter Score (NPS) or Employee Engagement Score (EES). I also don't know how you weight or adjust comments or ratings from different sources. This makes me question the validity or reliability of some of the data or insights that Lattice provides. It could improve its goal editing panel and org chart feature. I find it annoying that every time I add or update a goal the view resets and I have to scroll back to where I was. I also find it difficult to navigate or visualize the org chart as it is not very clear or interactive.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ClearlyRated
United States
www.clearlyrated.com

Company Information

Lattice
Founded: 2016
United States
lattice.com

Alternatives

Alternatives

ThriveSparrow

ThriveSparrow

SurveySparrow

Categories

Categories

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Compensation Management Features

Bonus Management
Compensation Assessment
Compensation Calculation
Compensation Plan Modeling
Compensation Statements
Employee Reward Programs
Incentive Programs
Organizational Charting
Salary Planning

Employee Engagement Features

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

OKR Features

Benchmarking
Feedback Management
Goal Management
KPIs
Prioritization
Progress Tracking
Strategic Planning

Performance Management Features

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Talent Management Features

Career Development Planning
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting / Tracking
Job Description Management
Onboarding
Performance Appraisal
Recruiting Management
Succession Planning
Training Management

Integrations

Betsy
Checkr
Employee Navigator
Gmail
Gusto
Humaans
Jira
JumpCloud
Ketch
Lever
Microsoft Azure
Microsoft Outlook
Namely
Okta
Omni HR
OneLogin
Shapes
Slack
UKG Pro
WorkRamp

Integrations

Betsy
Checkr
Employee Navigator
Gmail
Gusto
Humaans
Jira
JumpCloud
Ketch
Lever
Microsoft Azure
Microsoft Outlook
Namely
Okta
Omni HR
OneLogin
Shapes
Slack
UKG Pro
WorkRamp
Claim ClearlyRated and update features and information
Claim ClearlyRated and update features and information
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Claim Lattice and update features and information