eCasework

eCasework

Porism
+
+

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About

Constituent management software for your mission. Powerful cloud software to help you build meaningful relationships with the people you serve. CivicTrack makes casework easier than ever. Connect constituents to services they need, provide timely updates and track every message related to a case on one screen. CivicTrack allows you to store all contact and interaction data in one centralized web space, creating a holistic record for each constituent. CivicTrack allows you to track cases, email people and store files in one easy place with all actions and correspondence recorded. Switch from Excel or another provider? We offer implementation assistance to ensure that your data smoothly and securely transfers into CivicTrack. As intuitive as CivicTrack is to start using it, we provide free training for our users and ongoing support. Permission-based access per user and a high degree of customization to meet your needs.

About

Casework management for councillors and other elected representatives. Our case management software is the all-in-one solution for councillors, MLAs, AMs, MPs, MSPs and unions. It's a notebook, address book, email inbox, diary and filing system rolled into one: a place to collect cases, keep track of everyone's input and solve problems efficiently. Our web-based casework software is hosted in the cloud, meaning you can manage your cases anytime, anywhere on your computer, tablet and smartphone. Spreadsheets are cumbersome, and notepads can be chaotic without proper organization. Itโ€™s quicker and easier to manage your caseload on eCasework, and with our powerful search, youโ€™ll always be able to find things in a flash. Never forget to follow up with someone ever again. Weโ€™ll send you a reminder when itโ€™s time to check in on a case, helping you manage your time effectively.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Elected officials, government agencies and nonprofits across North America

Audience

Companies and councillors seeking a case management and CRM solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$46/month
Free Version Not Supported
Free Trial Not Supported

Pricing

$5.00/month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CivicTrack
Founded: 2008
United States
www.civictrack.com

Company Information

Porism
Founded: 1987
United Kingdom
eCasework.com

Alternatives

Sumac

Sumac

Societ

Alternatives

Caseworker Connect

Caseworker Connect

Blue Door Software
Viva Civic

Viva Civic

Viva Civic Software
Mideo CaseWorks

Mideo CaseWorks

Mideo Systems
CivicRMS

CivicRMS

CivicEye
Noble Human

Noble Human

ENoble

Categories

Citizen Engagement Supported
Government Supported
Municipal Supported
Nonprofit Supported

Categories

Complaint Management Features

Case Management Supported
Complaint Classification Not Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Not Supported
Routing Not Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Integrations

No info available.

Integrations

No info available.
Claim CivicTrack and update features and information
Claim CivicTrack and update features and information
Claim eCasework and update features and information
Claim eCasework and update features and information