Citrix Endpoint Management

Citrix Endpoint Management

Cloud Software Group
GenticFlow

GenticFlow

GenticFlow Ltd.
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About

Let employees work how, when, and where they want with the power to manage all apps, devices, and platforms in one central location. Bring all applications and endpoints together in a single, unified view to deliver the digital workspace your users need to be productive. Protect every endpoint with a unified endpoint management solution. Manage all terminals from the same console. Equip all endpoints with a secure digital workspace. Simplify application and device management with a comprehensive, unified endpoint management solution. It provides device and application management for most devices and platforms and integrates seamlessly with the Citrix product portfolio.

About

GenticFlow is an IT support and endpoint-management platform for internal IT teams and managed service providers. It combines endpoint monitoring, operating-system patching, application inventory, Microsoft 365 management, user support, ticketing, investigations and technician tools in one workspace. Teams can start from a user request, monitoring alert or open ticket, review endpoint findings and recommended next steps, then use approved fixes or remote control, terminal and file-transfer tools. Technicians verify outcomes and keep actions and results with support records. GenticFlow provides built-in ticketing and connects with supported PSA and service-desk systems, plus identity, security, cloud and network tools. Native iOS and Android apps support mobile ticket and endpoint work. Smart is cloud-hosted; Hero adds workflow automation, API and MCP access, and a self-hosted option with a 500-endpoint minimum.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses of all sizes looking for an endpoint security solution

Audience

Internal IT teams and MSPs that want monitoring, patching, tickets and remote support in one platform.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$4 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • It offers endless possibilities by creating an operations center where it is possible to have high visibility over all the endpoints, thus allowing us to have in our hands the ability to protect all our information, applications and devices, integrating everything in a central place where it is easy to manage and have the control. The fact that it is an option in the cloud gives us a great ability to have confidence in the platform and ensure that every step we take will always be protected. You can also use it in a mobile application, it allows us to have remote work from wherever we are, to They have never donated our work and do the monitoring management at any time. It is incredible how they have absolutely all kinds of training to be able to achieve a clear and transparent understanding and the necessary information that will allow the use of the platform correctly, in the same way the support team has unique characteristics in attention and are perfectly specialized for the customer service where they always give the solution to different problems. Not only with this, it covers different devices to manage the endpoints in each of them, thus guaranteeing mobility and management in each one, being from Mac, iOS and Windows. So how does this really provide flexibility in our work and accessibility to whatever kind of data we need to reach. Citrix has launched a really effective platform where every minimal feature can be customized and adjusted according to our requirements. It undoubtedly acts as an operations center and includes several really useful functions to carry out our work properly without leaving anything out and acting professionally, covering every little detail. Another of the important positive points that it is necessary to highlight is that the platform is constantly advancing and updating, which undoubtedly adds points in favor to increase and improve the user experience, focusing on what are the negative points to make them now flattering. In general terms, we are focused on correctly managing all our devices and knowing that we can achieve this with Citrix has given us the peace of mind we were looking for. Likewise, the central focus of this platform is to always keep the guarantee and security of all our data, and until now it has been like this, during the time that we have been using the platform we have discovered that one of the primary objectives is to contribute to the security of our information and that without a doubt this is what we have obtained during the time that we have used it. Not only with this, it has excellent integrations that work optimally influenced by what has allowed other labor procedures and thus complement our work.

Cons

  • Quite a few positive points, there are some others that interfere with our daily work and the correct workflow, for example, although the application authentication is favorable to keep all our data active, it is quite frustrating to find yourself repetitively always having this authentication In order to validate access to the platform, we recognize how important this means for our protection; however, being able to count on this requirement with a certain periodicity would undoubtedly be less annoying. In the same way, it is essential to be able to evaluate the functionality provided by its tools through the updates that are constantly made, since sometimes I have had to look for other alternative functionalities that this platform offers us in order to complement my work through integrations, I wish I could have fewer integrations and use from the same centralized platform is the functionality that is needed, because it is not only the number of integrations that I need to carry out but also how slow the workflow becomes with all this. So how my criticism is aimed at integrating a greater number of tools and functionality that are useful for use within the platform and that allows us to complement the work we do every day, in addition to integrating a greater amount of customization to the different tools with which it already counts to be able to adapt everything to what our work asks of us. Although they may be important points that can interfere with our work for now, the platform is still the one to carry out our device management in an optimal way, and this is undoubtedly a positive point and in favor of what our work needs.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cloud Software Group
Founded: 2022
United States
www.citrix.com

Company Information

GenticFlow Ltd.
Founded: 2025
Ireland
www.genticflow.com

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Categories

Categories

RMM Supported

Mobile Device Management (MDM) Features

Automatic Device Recognition Supported
Data Management Supported
Deployment Management Supported
Inventory Management Supported
Maintenance Utilities Supported
Procurement Management Not Supported
Remote Update / Installation Supported
Software Management Supported
Synchronization Management Supported
Wireless Network Support Supported

Mobility Features

App Management Supported
Barcode Scanning Supported
Compliance Management Supported
Content Management Supported
Data Collection Supported
Data Management Supported
File Management Supported
Forms Automation Supported
Mobile Messaging Supported
Remote Access Supported
Remote Systems Monitoring Supported

Integrations

AdminStudio Supported
Autotask PSA Not Supported
Bigtincan Supported
Bitdefender GravityZone Not Supported
CitraTest APM Supported
Freshservice Not Supported
Google Workspace Not Supported
HaloPSA Not Supported
Jira Service Management Not Supported
Keyzone Supported
Model Context Protocol (MCP) Not Supported
Numecent Cloudpaging Supported
Okta Not Supported
SentinelOne Singularity Not Supported
ServiceNow Not Supported
TOPdesk Not Supported
Zendesk Not Supported
Zimperium Mobile Threat Defense (MTD) Supported

Integrations

AdminStudio Not Supported
Autotask PSA Supported
Bigtincan Not Supported
Bitdefender GravityZone Supported
CitraTest APM Not Supported
Freshservice Supported
Google Workspace Supported
HaloPSA Supported
Jira Service Management Supported
Keyzone Not Supported
Model Context Protocol (MCP) Supported
Numecent Cloudpaging Not Supported
Okta Supported
SentinelOne Singularity Supported
ServiceNow Supported
TOPdesk Supported
Zendesk Supported
Zimperium Mobile Threat Defense (MTD) Not Supported
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