Related Products
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About
CitizenOne is a secure, cloud-based Case Management and Scheduling platform built for social care organizations, healthcare providers, therapists, psychologists, and consultants.
The system combines structured case documentation, client journals, booking management, and workforce scheduling in one unified solution. Whether managing complex care operations or running a private practice, CitizenOne simplifies administration and improves daily workflows.
Users can handle clients, appointments, documentation, shift planning, time tracking, and internal communication from a single platform. The system supports compliance with working time regulations and ensures GDPR-compliant data handling.
CitizenOne helps organizations and independent professionals reduce administrative workload, increase transparency, and deliver better client outcomes.
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About
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
This application helps customers to increase in First Contact Resolution (FCR
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Social care organizations, healthcare providers, therapists, psychologists, consultants and municipalities
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Audience
Public sector
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
€33/month/user
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCitizenOne
Founded: 2012
Denmark
citizenone.eu
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Company InformationVerint
Founded: 1994
United States
verint.com
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Integrations
No info available.
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Integrations
No info available.
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