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About

All-in-one, AI-powered collaboration. Eight powerful workflows elevate teamwork and maximize productivity, for every workstyle. Webex Suite is your one place to connect, collaborate, and engage in one place. Hassle-free video. Build stronger relationships with face-to-face meetings and real-time collaboration using whiteboarding, screen sharing and more. Showcase the best you with video conferencing that is simple but powerful. Increase your business reach, while reducing office and travel expenses. A powerful set of tools that keeps you connected before, during, and after the meeting. Video conferencing on any device bringing people together like they’re sitting down face-to-face. Team collaboration happens all in one place, from anywhere – driven by file and screen sharing, video meetings, whiteboarding and messaging. Secure, easy-to-manage cloud calling that’s simple to set up and goes with you on the road too.

About

LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes in all industries looking for a powerful collaboration solution

Audience

Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

$109 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.8 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • It boasts a user-friendly interface, accommodating a large number of participants and offering session recording capabilities. An added advantage is the option to join sessions via phone dial-in, even for audio-only access without the need for additional software. Its seamless integration with other Christ solutions and support for various video conferencing devices make it an incredibly versatile application.
  • 1. easy to use 2. interface is simple and user friendly 3. accessible to every one 4. Free edition is also available and its open source 5. provide good connectivity in meetings and remote troubleshoot
  • The user interface is appealing and easy to adopt. Its calendar integration with Google and Microsoft is very useful. It helps to get meeting reminders. Helps to get connected with coworkers. The video quality is just outstanding.
  • Cisco Webex has endless possibilities for meetings. You can share insights, chat with coworkers and host during meetings. Its raise-hand feature is very handy. The best thing is, that sign-up is not compulsory, you can also attend directly using the meeting invite link.
  • • Screen Sharing works smoothly and doesn't decrease any frame rates. • No delay in video and audio. • Its Ai background remover lets you attend meetings in unorganized background. • Its app supports multiple operating systems. • Video quality is super crisp and vivid, with no downgrade in quality.

Cons

  • While it offers many advantages, one potential drawback is the pricing. When compared to alternatives like Zoom, it may appear slightly higher. Nevertheless, for medium to large companies, volume purchases can offset this cost.
  • 1. session time is limited in free edition. 2. nothing to say in cons.
  • Overall I had great experience. Nothing to share about con.
  • Every issue I faced in past has been resolved in the new update. Now no con.
  • Multi times the chat gets freezes on the chrome web platform.

Pros & Cons from Real Users

Pros

  • It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.
  • This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.
  • A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.
  • This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.
  • They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

Cons

  • Support response times can be quite long. But, all in all it's very good.
  • We do not have any negative comments. This tool has been very helpful to me.
  • If it’s not frequently used, the pricing is quite high.
  • The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.
  • They only have 30 days free trial. But overall they’re a good service.

Training

Documentation Not Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cisco
Founded: 1984
United States
www.webex.com

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/rescue

Alternatives

Alternatives

Zoom

Zoom

Zoom Communications

Categories

Collaboration Supported
Remote Work Supported
Screen Sharing Supported
Team Communication Supported
Video Conferencing Supported
Web Conferencing Supported
Webinar Supported
Whiteboard Supported

Categories

Call Center Supported
Co-Browsing Supported
Help Desk Supported
ITSM Supported
Live Chat Supported
MSP Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
RMM Supported
Screen Sharing Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Supported
Project Management Not Supported
Remote Access Not Supported
Remote Support Not Supported
Screen Sharing Supported
Softphone Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Supported

Screen Sharing Features

Annotations / Drawing Tools Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Supported
Remote Control Supported
Screen Capture Supported
Screen Mirroring Supported
Screen Recording Supported

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Not Supported
Real Time Editing Supported
Task Management Not Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Not Supported
Event Calendar Not Supported
File Sharing Not Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Supported

Team Communication Features

Activity / News Feed Not Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Not Supported
Search Supported
Surveys & Feedback Supported
Task Management Not Supported
Video Conferencing Supported

Video Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Web Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Webinar Features

Alerts/Notifications Supported
Customizable Branding Not Supported
Event Management Supported
Live Chat Supported
Multi-Presenter Supported
On-Demand Webinars Supported
Polls / Voting Supported
Q & A Supported
Reporting/Analytics Supported
Screen Sharing Supported
Social Media Promotion Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Supported
Screen Capture Not Supported
Screen Mirroring Supported
Screen Recording Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

AuthPoint Supported
Zendesk Supported
Acorn LMS Supported
Bardeen Supported
Clixie AI Supported
CrystalSound Supported
Falkon SMS Supported
Flexopus Supported
IdRamp Supported
InfiBot Supported
Irma AI Supported
LearnUpon Supported
Linkjob Supported
MetricFire Supported
My Ally Supported
Portfolio Supported
SysAid Not Supported
Virtual Teleprompter Supported
Webex AI Agent Supported
servis.ai Supported

Integrations

AuthPoint Supported
Zendesk Supported
Acorn LMS Not Supported
Bardeen Not Supported
Clixie AI Not Supported
CrystalSound Not Supported
Falkon SMS Not Supported
Flexopus Not Supported
IdRamp Not Supported
InfiBot Not Supported
Irma AI Not Supported
LearnUpon Not Supported
Linkjob Not Supported
MetricFire Not Supported
My Ally Not Supported
Portfolio Not Supported
SysAid Supported
Virtual Teleprompter Not Supported
Webex AI Agent Not Supported
servis.ai Not Supported
Claim Cisco Webex and update features and information
Claim Cisco Webex and update features and information
Claim LogMeIn Rescue and update features and information
Claim LogMeIn Rescue and update features and information