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About

Checkmk is a comprehensive IT monitoring system that enables system administrators, IT managers, and DevOps teams to identify issues across their entire IT infrastructure (servers, applications, networks, storage, databases, containers) and act quickly to resolve them More than 2,000 commercial customers and many more open source users worldwide use Checkmk daily. Key product features: • Service state monitoring with almost 2,000 checks 'out of the box' • Log and event-based monitoring • Metrics, dynamic graphing, and long-term storage • Comprehensive reporting incl. availability and SLAs • Flexible notifications and automated alert handling • Monitoring of business processes and complex systems • Hardware and software inventory • Graphical, rule-based configuration, and automated service discovery Top use cases: • Server Monitoring • Network Monitoring • Application Monitoring • Database Monitoring • Storage Monitoring • Cloud Monitoring • Container Monitoring

About

OpManager MSP from ManageEngine is a comprehensive network monitoring and management tool tailored for service providers to monitor client network devices. It features an easy-to-use interface, streamlines management tasks, reduces workload, and helps optimize client network device performance. OpManager MSP offers network visualization capabilities for a consolidated view of multiple client networks. By automating basic troubleshooting, maintenance tasks, and analyzing network performance and trends, resources can be saved. The new NCM add-on in OpManager MSP allows managed service providers to efficiently manage network configurations, compliance, and identify firmware vulnerabilities for improved security. This tool simplifies the management of multi-client networks and various network components, eliminating the need for multiple tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

System administrators, IT managers and DevOps

Audience

Enterprises, Small and Medium sized businesses, Individuals, Agencies, and Startups

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0/year
Pricing is per service i.e. per monitored metric such as CPU utilization
Free Version
Free Trial

Pricing

$795
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.3 / 5
features 4.7 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • -The user interface and graphical user interface are straightforward and easy to use, updates are effortless to implement. -It can easily monitor city platforms, databases, servers, etc. -You can customize the notification, being based on Nagios, it is mighty and swift to use.
  • It's the best IT monitoring solution. It can monitor cloud, server and database flawlessly. It monitors core performance and resources. Very easy to deploy and check Azure cloud performance.

Cons

  • -The front-end design is a bit outdated and can be improved for the user's better experience. Other than that, everything works fine and effortless.
  • Overall it's an outstanding IT monitoring solution.

Pros & Cons from Real Users

Pros

  • ManageEngine OpManager MSP is very useful for companies that manage multiple clients because it lets you monitor all customer networks from one place. It helps in finding issues early, reducing downtime, and keeping systems running smoothly. The tool also allows you to separate each client’s data (multi-tenant), create custom dashboards, and automate routine tasks, which saves time.
  • Multi-Tenant Architecture – Manage multiple client networks from a single console. Comprehensive Monitoring – Covers networks, servers, applications, firewalls, and cloud services. Scalable for MSPs – Easily adds clients, devices, and locations as your service grows. Centralized Dashboard – Provides real-time visibility across all client environments. Advanced Alerting & Automation – Reduce downtime with proactive notifications and workflow automation. Customizable Reports & SLA Tracking – Generate client-ready reports with service level monitoring. Multi-Vendor Support – Works across devices via SNMP, WMI, CLI, APIs, and more. Role-Based Access Control – Securely manage team access to client data. Integrated Add-Ons – NetFlow, configuration management, firewall monitoring, and more. Cost-Effective for MSP Operations – Consolidates multiple tools into a single platform, lowering overhead.
  • The secure Probe-Central architecture is perfect for our distributed clients. It allows us to monitor remote sites without complex VPNs, and the multi-tenant dashboard keeps client data strictly isolated.
  • Excellent multi-client monitoring with clear segregation and centralized control. Real-time alerts, detailed reports, and scalable architecture make it ideal for MSP environments.
  • ManageEngine OpManager MSP is a powerful and versatile remote monitoring and management solution tailored for Managed Service Providers (MSPs). It offers a range of features and benefits that make it an excellent choice for efficiently managing multiple client infrastructures. 1. **Multi-Tenant Architecture** OpManager MSP’s multi-tenant design allows MSPs to manage multiple client networks from a single console securely. Each tenant can be isolated with customized dashboards, reports, and monitoring policies, ensuring data privacy and efficient client-specific management. 2. **Comprehensive IT Monitoring** The platform provides end-to-end monitoring of networks, servers, virtual machines, applications, and storage devices. It also includes bandwidth monitoring, firewall log analysis, and configuration management, allowing MSPs to deliver complete IT infrastructure monitoring under one unified tool. 3. **Customizable Dashboards and Reports** MSPs can create client-specific dashboards with real-time visualizations, enabling quick identification of performance issues. Customizable reports provide detailed insights into uptime, performance, and SLA compliance, enhancing transparency and client satisfaction. 4. **Automation and Workflow Management** OpManager MSP supports automated workflows for routine tasks such as restarting services, resolving common issues, or applying configurations across devices. This automation reduces manual intervention, improves response times, and boosts operational efficiency. 5. **Advanced Alerting System** The platform offers real-time, customizable alerts delivered via email, SMS, and push notifications. This ensures proactive issue resolution and helps MSPs avoid downtime or SLA breaches. 6. **Cost-Effective Solution for MSPs** Compared to competing MSP monitoring platforms, OpManager MSP provides excellent value by combining multiple IT management capabilities into one solution. This reduces the need for separate tools, lowering operational costs while enhancing service delivery. 7. **Scalability for Growing MSPs** Designed for mid-to-large MSPs, the platform scales easily as client bases grow. It can handle thousands of devices across multiple tenants without compromising performance when properly configured. 8. **Strong Vendor Support and Community** ManageEngine provides robust technical support, comprehensive documentation, and an active user community. MSPs benefit from quick resolutions to issues, access to best practices, and regular product updates. 9. **Improved SLA Management** Built-in SLA tracking and reporting help MSPs meet contractual obligations with clients by ensuring timely monitoring, response, and resolution of incidents.

Cons

  • ManageEngine OpManager MSP also has some drawbacks in simple terms: it can be a bit difficult to set up at the beginning, especially if you are new to MSP tools. The interface can feel confusing or crowded, so it may take time to get used to.
  • Initial setup can be complex, especially when onboarding multiple client networks. Resource-intensive – may require robust servers to handle many tenants and devices. User Interface can feel cluttered with multi-tenant dashboards and numerous modules. Learning curve for advanced features like automation workflows and SLA reporting. Licensing costs increase with client count and add-on modules. Occasional performance lag when monitoring very large environments. Customization options for certain reports and dashboards can be limited. Technical support response time may vary depending on service level or tier.
  • Initial probe installation on legacy Windows servers can be a headache due to WMI/RPC permission errors. Also, the report customizer is powerful but has a steep learning curve for junior staff.
  • Initial setup and client onboarding can be time-consuming. The interface may feel slightly complex, and advanced configurations require careful planning and technical expertise.
  • While ManageEngine OpManager MSP is a robust solution for Managed Service Providers (MSPs), it comes with several limitations and challenges that should be considered before deployment. 1. **Complex Initial Setup and Configuration** Due to its wide range of features and multi-tenant capabilities, the initial setup of OpManager MSP can be time-consuming and complex. Configuring multiple clients, defining monitoring policies, and customizing alerts for different tenants may require considerable effort and expertise, particularly in larger environments. 2. **Steep Learning Curve** New users may find it challenging to navigate the platform’s advanced functionalities. MSPs managing multiple client networks need to invest in proper training and onboarding to fully leverage the tool’s capabilities, which can slow initial adoption. 3. **Resource Intensive for Large Deployments** In environments with hundreds or thousands of monitored devices across multiple clients, OpManager MSP can become resource-heavy. Ensuring optimal performance may require robust hardware and periodic tuning of polling intervals and thresholds. 4. **Limited Third-Party Integrations** While OpManager MSP integrates well with other ManageEngine products, support for third-party ITSM, ticketing, and collaboration tools is somewhat limited compared to competing MSP platforms. This may require manual workarounds or additional scripting to achieve desired workflows. 5. **Customization Complexity** Although the platform allows customization of dashboards, reports, and workflows, advanced customizations may involve scripting or in-depth technical knowledge. This can be a barrier for MSPs without dedicated technical staff or those looking for simpler configuration options.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Checkmk
Founded: 2007
Germany
checkmk.com

Company Information

ManageEngine
Founded: 1996
India
www.manageengine.com/network-monitoring-msp/

Alternatives

AdRem NetCrunch

AdRem NetCrunch

AdRem Software

Alternatives

I&B monitoring

I&B monitoring

INB Monitoring FZCO
Sematext Cloud

Sematext Cloud

Sematext Group
Auvik

Auvik

Auvik Networks

Categories

Categories

Network Monitoring Features

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

Business Activity Monitoring Features

Alerts / Notifications
Business Process Management
Cross Application Analysis
Email Monitoring
Events Monitoring
KPI Monitoring
Pre-Configured Events
Reporting / Analytics
Workflow Management

Cloud Management Features

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Container Security Features

Access Roles / Permissions
Application Performance Tracking
Centralized Policy Management
Container Stack Scanning
Image Vulnerability Detection
Reporting
Testing
View Container Metadata

Database Monitoring Features

Anomaly Detection
Autodiscovery
Capacity Planning
Dashboard
Dependency Tracking
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Permissions / Access Controls
Predictive Analytics
Prioritization
Query Analysis
Resource Optimization
Troubleshooting

IT Infrastructure Monitoring Features

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

Network Mapping Features

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

Server Management Features

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

System Monitoring Features

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Website Monitoring Features

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Network Monitoring Features

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Internet Usage Monitoring
IP Address Monitoring
Real Time Analytics
Resource Management
Server Monitoring
SLA Monitoring
Uptime Monitoring
Web Traffic Reporting

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Integrations

24Cevent
AWS Backup
Aruba Meridian
Bosch IoT Suite
ExtremeControl
F5 BIG-IP
IBM Db2
IBM Tivoli Monitoring
Microsoft Azure
MongoDB
Nimble
Nutanix Intelligent Operations
Palo Alto Networks Next-Generation Firewalls
SAP HANA
SIGNL4
SMSEagle
Salesforce
VMware ESXi
openITCOCKPIT

Integrations

24Cevent
AWS Backup
Aruba Meridian
Bosch IoT Suite
ExtremeControl
F5 BIG-IP
IBM Db2
IBM Tivoli Monitoring
Microsoft Azure
MongoDB
Nimble
Nutanix Intelligent Operations
Palo Alto Networks Next-Generation Firewalls
SAP HANA
SIGNL4
SMSEagle
Salesforce
VMware ESXi
openITCOCKPIT
Claim Checkmk and update features and information
Claim Checkmk and update features and information
Claim ManageEngine OpManager MSP and update features and information
Claim ManageEngine OpManager MSP and update features and information