CheckPOS Performance vs. OTRS Comparison


CheckPOS Performance CheckPOS	OTRS OTRS Group	+	+
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About Create complete forms for any kind of information that you need, it can be numeric or simply surveys. Use a smartphone or tablet to gather information. The GPS equipment will identify the exact location where reports are generated by your field force. Visualize results in real-time, just by logging into CheckPOS Reporting, either through a mobile device or any computer. At checks the management dashboards are the ones that matter, thus we have created a customized and powerful reporting tool, manageable per customer and user. Wherever you go, the information stays with you. You don´t need to open your computer, you will have access to all dashboards from your smartphone. Don´t lose space in the shelf. Make sure that you have a better display than your competitors. Verify if there is any price variation of your product or your competitor´s products. Improve your exhibition through photo reports of your business.	About OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including: - ticketing, - calendaring, - CMDB, - process management, - reporting, - multiple channels for customer access, - knowledge base, - service catalog and more. Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team. The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Businesses and companies seeking a POS solution to accept payments	Audience
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing Based upon needs. Contact sales@otrs.com for a quote. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros I like that it has a lot of features, especially that you can automatically create tickets from emails. You also have a lot of options for the frontend. Cons No cons. At first it's really hard, because the amount of functionality and settings is huge.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information CheckPOS Founded: 2013 Argentina www.checkpos.com/eng/index.php	Company Information OTRS Group Founded: 2003 Germany www.otrs.com
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Categories Field Service Management Supported Point of Sale Supported Retail Management Supported Survey Supported Tradesman Job Management Supported	Categories Business Process Management Supported Complaint Management Supported Field Service Management Supported Help Desk Supported Incident Management Supported IT Service Supported ITSM Supported Service Desk Supported Tradesman Job Management Supported Workflow Management Supported
Field Service Management Features Billing & Invoicing Not Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Not Supported Time Clock Supported Work Order Management Supported Show More Features Point of Sale Features Barcode Scanning Supported Commission Management Not Supported Cryptocurrency Support Not Supported Customer Account Profiles Not Supported Discount Management Not Supported eCommerce Integration Not Supported Electronic Signature Supported Gift Card Management Not Supported Loyalty Program Not Supported Multi-Location Supported Restaurant POS Not Supported Retail POS Supported Returns Management Supported Retail Management Features Commission Management Supported CRM Supported eCommerce Not Supported Email Marketing Supported Employee Management Supported Loyalty Program Supported Mail Order Supported Merchandise Management Supported Multi-Location Supported Order Management Supported Purchase Order Management Supported Reporting/Analytics Supported Returns Management Not Supported Survey Features Custom Survey URLs Not Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported	Field Service Management Features Billing & Invoicing Not Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Not Supported Electronic Signature Not Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Not Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Not Supported Work Order Management Supported Show More Features Business Process Management Features Access Controls / Permissions Supported Alerts / Notifications Supported Business Process Automation Supported Business Rules Management Supported Collaboration Supported Process Change Tracking Supported Process Mapping Supported Process Modeling & Design Supported Visual Workflow Management Not Supported Complaint Management Features Case Management Supported Complaint Classification Not Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Supported Issue Tracking Supported Quality Assurance Management Not Supported Routing Supported Self Service Portal Supported Social Media Monitoring Not Supported Survey Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Supported Self Service Portal Supported Incident Management Features Audit Trail Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Supported IT Incident Management Not Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Supported Ticket Management Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Not Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Not Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Not Supported Forms Management Supported Graphical Workflow Editor Supported Mobile Access Supported No-Code Not Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported
Integrations Conectys Not Supported Help Desk Migration Not Supported Inserve Not Supported Jira Work Management Not Supported Netdata Not Supported Opsview Not Supported SAP Business One Supported Shift Not Supported Workativ Not Supported Zero Incident Framework Not Supported openITCOCKPIT Not Supported Show More Integrations View All 1 Integration	Integrations Conectys Supported Help Desk Migration Supported Inserve Supported Jira Work Management Supported Netdata Supported Opsview Supported SAP Business One Not Supported Shift Supported Workativ Supported Zero Incident Framework Supported openITCOCKPIT Supported Show More Integrations View All 10 Integrations
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