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About

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...

About

Enable your teams to fight customer churn, and identify growth opportunities, with the data they need to take action. Take the right actions, at the right time, wherever your customers are. With products for every stage of the customer journey including digital, customer care, in-location, and account management, you have the tools you need to accelerate the business impact of your CX program across the entire organization. Meet your customers where they are and capture real-time feedback in the moments that matter. With multiple channels and data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling. Reptrics integrated survey tool allows you to solicit feedback to measure customer sentiment and satisfaction with your product or business through today’s most popular surveys. Reptrics automatically sends recommended actions to the right teams in the tools they use, so they can take the steps that will improve customer satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Government agencies, large corporations, mid and small businesses all over the world

Audience

Companies and businesses in need of a tool to understand how their customers use their products, their health, and their likelihood to renew

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$995 per year
Starter: $995 per year
Pro: $1,995 per year
Premium: $4,995 per year
Enterprise: $9,995 per year
Ultimate: $19,995 per year
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

CheckMarket
Founded: 2002
www.checkmarket.com

Company Information

Reptrics
United States
www.reptrics.com

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com
Surveyed

Surveyed

Spicyfy Ventures
Delighted

Delighted

Qualtrics
SurveyOL

SurveyOL

SurveyOL.com

Categories

Employee Survey Supported
Market Research Supported
NPS Supported
Survey Supported
Text Analytics Supported

Categories

Customer Success Supported
NPS Supported
Review Management Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Not Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Supported
Sample Management Not Supported
Statistical Analysis Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Review Management Features

Campaign Management Not Supported
Dashboard Not Supported
Negative Feedback Management Not Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Not Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

Microsoft 365 Supported
Slack Supported
Zendesk Supported
AskNicely Not Supported
Copper Not Supported
Emailable Supported
Facebook Supported
Freshdesk Not Supported
Freshsales Not Supported
HubSpot Customer Platform Not Supported
Jira Service Management Not Supported
LinkedIn Supported
QuickBooks Online Not Supported
Recurly Not Supported
Salesforce Not Supported
Spiro Not Supported
Wrike Not Supported
X (Twitter) Supported
Zapier Supported

Integrations

Microsoft 365 Supported
Slack Supported
Zendesk Supported
AskNicely Supported
Copper Supported
Emailable Not Supported
Facebook Not Supported
Freshdesk Supported
Freshsales Supported
HubSpot Customer Platform Supported
Jira Service Management Supported
LinkedIn Not Supported
QuickBooks Online Supported
Recurly Supported
Salesforce Supported
Spiro Supported
Wrike Supported
X (Twitter) Not Supported
Zapier Not Supported
Claim CheckMarket and update features and information
Claim CheckMarket and update features and information
Claim Reptrics and update features and information
Claim Reptrics and update features and information