Checker Software

Checker Software

Checker Software Systems
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About

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...

About

Checker offers an integrated market research platform, allowing to conduct Mystery Shopping, CX/VoC, and VoE surveys efficiently. Founded in 2005, the platform has grown exponentially with more advanced features that combine Mystery Shopping with Customer experience management through multichannel data collection, complete operational workflow, and unified reporting tools. Checker is not only a Mystery Shopping solution but also a full-fledged survey platform, that can help conduct client feedback surveys and customer satisfaction campaigns: Mystery shopping software; CATI surveys; CAPI surveys; CAWI surveys (Internet surveys, Email surveys, SMS surveys); Retail audit. The ability of Checker to provide end-to-end enterprise-level solutions and excellent customer service has won its global recognition worldwide, reaching new partners and clients across 4 continents.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Government agencies, large corporations, mid and small businesses all over the world

Audience

Mystery Shopping and CX/VoC/Market Research agencies. Companies looking for a solution to collect data through surveys. Brands wishing to improve their customer experience, and Voice of Employee

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$995 per year
Starter: $995 per year
Pro: $1,995 per year
Premium: $4,995 per year
Enterprise: $9,995 per year
Ultimate: $19,995 per year
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.2 / 5
features 4.6 / 5
design 4.2 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Highly customizable. All needed features are available. Quick Support and ticket resolution. Nice Outlook.
  • I like the features of inserting questionnaires and their programming. Scheduling organization and possibility of handling visits.
  • Effective and complete product features. Kind, skilled and fast Technical Support. Stability. On line and on site Training.
  • The software is the easiest to use for an average user compared to other solutions we have used in the past. The support is immediate and highly effective and we are never let down, we always find solutions that work and we find it fast. We feel like we are partners rather than just using a software.
  • - lot of features for administrators and also for users - everything possible to export to excel and other file types - working 24 hours per day - great online support - one person online as much as possible, other support team ahead

Cons

  • Not very easy to use. Need to add some icons instated of text for the option to make it easier.
  • Design is unintuitive and there are menus that could be sequences to avoid using multiple menus to the ultimate goal. The creation of a dashboard for the end customer is difficult to configure, unappealing and with a design that is unappealing and undynamic.
  • I sometimes miss a user guide to support me step by step in the less frequent operations: no problem in the day by day operations, but when I have to deal with dashboard creation or users creations I always have some troubles in finding my way!
  • Pricing is higher than competition but in terms of value for money Checker's is better.
  • - sometimes there are some bugs and enological settings

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

CheckMarket
Founded: 2002
www.checkmarket.com

Company Information

Checker Software Systems
Founded: 2005
Hadera, Israel
www.checker-soft.com

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com
SurveyOL

SurveyOL

SurveyOL.com
Delighted

Delighted

Qualtrics
IdSurvey

IdSurvey

IdWeb

Categories

Employee Survey Supported
Market Research Supported
NPS Supported
Survey Supported
Text Analytics Supported

Categories

Market Research Supported
SMS Survey Supported
Survey Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Not Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Supported
Sample Management Not Supported
Statistical Analysis Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Employee Engagement Features

Benchmarking Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Supported
Goal Management Supported
Health & Wellness Programs Not Supported
Performance Management Supported
Pulse Surveys Supported

Market Research Features

Benchmarking Supported
Compensation Management Supported
Data Management Supported
Email / Online Supported
Face-to-Face Supported
Panel Management Not Supported
Paper-Based Not Supported
Phone-Based Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

SMS Survey Features

Alerts / Notifications Supported
Analytics / Reporting Supported
Audience Targeting Not Supported
Campaign Management Supported
Contact Management Supported
Customizable Templates Supported
Keyword Tracking Supported
Mass Texting Supported
Message Personalization Supported
MMS Not Supported
Scheduled Messaging Supported
Survey Builder Supported
Template Management Supported

Integrations

Easyflow Supported
Emailable Supported
Facebook Supported
LinkedIn Supported
Microsoft 365 Supported
Slack Supported
Stackreaction Supported
X (Twitter) Supported
Zapier Supported
Zendesk Supported

Integrations

Easyflow Not Supported
Emailable Not Supported
Facebook Not Supported
LinkedIn Not Supported
Microsoft 365 Not Supported
Slack Not Supported
Stackreaction Not Supported
X (Twitter) Not Supported
Zapier Not Supported
Zendesk Not Supported
Claim CheckMarket and update features and information
Claim CheckMarket and update features and information
Claim Checker Software and update features and information
Claim Checker Software and update features and information