Chat API vs. Sendbird Comparison


Chat API	Sendbird 4.7 out of 5 stars
Learn More about Chat API Update Features for Chat API	Learn More about Sendbird Update Features for Sendbird	Add To Compare	Add To Compare

Chat API	Sendbird
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Chat API: About Chat API is designed to create chat bots and integrate WhatsApp with business systems: CRM, ERP or a website. Chat API is already used for many projects: sending and reading messages from the CRM-system, recording in the beauty salon, sending details of the vacancy or chat-bot with promotional codes. Create a chat bot in a couple of hours or integrate into 6,000 dialogs per day in PHP, JavaScript, Google Docs, Python, Java, C# or even VBA. The official closed API WhatsApp WEB under the hood works stably and does not fall when you update WhatsApp - this is our main difference from other solutions.	Sendbird: About Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.
Chat API: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Sendbird: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Chat API: Audience Companies or individuals who want to create chat bots and integrate WhatsApp with business systems	Sendbird: Audience Anyone building digital connections into their product or app
Chat API: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Sendbird: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
Chat API: API Offers API Supported	Sendbird: API Offers API Supported
Chat API: Screenshots and Videos View more images or videos	Sendbird: Screenshots and Videos View more images or videos
Chat API: Pricing $39 per month Free Version Not Supported Free Trial Supported	Sendbird: Pricing $399/month Free Version Not Supported Free Trial Supported
Chat API: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Sendbird: Reviews/Ratings Overall 4.7 / 5 ease 4.9 / 5 features 4.6 / 5 design 4.6 / 5 support 4.9 / 5 Read all reviews
	Sendbird: Pros & Cons from Real Users Pros It offers a wide range of features such as group chat, one-to-one chat, file sharing, push notifications, customizable UI, and more. It has powerful APIs and SDKs that allow developers to integrate complex features with minimal effort. It also provides reliable customer service and support. With Sendbird, businesses can create an engaging user experience and foster better customer relationships. Very stable and easy to use. Intuitive user interface makes set up simple and quick. High quality communication features are reliable and secure. Backed by an excellent customer service/development team. Good pricing provides value. SendBird makes it really easy to stand up complex chat features with minimal overhead. Their team is awesome. Detailed documentation and proactive support team who jump in whenever we are facing any issues on our product. Sendbird customer service team has been very responsive in helping any issues that come out. Although they are a third party partner, it feels like they are in our own team. Sendbird integration has been very straight forward as well. Cons The main downside of Sendbird is that it can be quite expensive for some users. The pricing plans are tiered and the higher tiers provide more features, but they can be expensive for some businesses. Nothing negative encountered so far with this application. All functionality works as intended. Documentation could use some improvement, but their team is very helpful in filling in any gaps. Some initial features were missing when we had tied up with them and had to do some extra work on our side. Sometimes when there are issues, we have to reach out to them, instead of them reaching out to us.
Chat API: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Sendbird: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Chat API: Company Information Chat API Founded: 2015 Russia chat-api.com/en/	Sendbird: Company Information Sendbird Founded: 2012 United States sendbird.com
Chat API: Alternatives Ultramsg 5.0 out of 5 stars	Sendbird: Alternatives Twilio Voice Twilio
Chat API: Take Blip	Sendbird: Arena.im 4.4 out of 5 stars
Chat API: Meplo	Sendbird: Weavy 4.9 out of 5 stars
Chat API: CM.com	Sendbird: MirrorFly CONTUS TECH 4.7 out of 5 stars
Chat API: ChatFlex View All	Sendbird: QuickBlox View All
Chat API: Categories Chatbot Supported SMS Marketing Supported	Sendbird: Categories Agentic AI Supported AI Agent Builders Supported AI Agents Supported AI Chatbots Supported AI Sales Agents Supported Application Development Supported Business Text Messaging Supported Chat SDK & API Supported Chatbot Supported Cloud Communication Platform Supported Communication APIs Supported Communications Platform as a Service (CPaaS) Supported Conversational Support Supported Customer Communications Management Supported Help Desk Supported Mobile App Development Supported Video Conferencing Supported Voice Calling API & SDK Supported
	Sendbird: Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Supported Prediction Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Show More Features Application Development Features Access Controls/Permissions Supported Code Assistance Supported Code Refactoring Supported Collaboration Tools Supported Compatibility Testing Supported Data Modeling Supported Debugging Not Supported Deployment Management Supported Graphical User Interface Supported Mobile Development Supported No-Code Not Supported Reporting/Analytics Supported Software Development Supported Source Control Supported Testing Management Not Supported Version Control Supported Web App Development Supported Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Not Supported Call Recording Not Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported IVR / Voice Recognition Not Supported Customer Communications Management Features Batch Communications Not Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Not Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported Mobile App Development Features Access Controls / Permissions Supported Any App Development Language Supported Collaboration Tools Supported Compatibility Testing Supported Data Modeling Supported Debugging Not Supported Drag and Drop Editor Supported Enterprise Mobility (EMM/MAM) Not Supported FaceID and TouchID Not Supported For Consumer Apps Supported For Enterprise Apps Supported Integration Options Supported Mobile App Security Not Supported Multi-Factor Authentication (MFA) Supported Multiple Apps from Same Base Supported No Dependencies Not Supported No-Code Not Supported Reporting / Analytics Supported Single Sign-On (SSO) Supported Source Control Supported Visual Editor Not Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Not Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported
Chat API: Integrations WhatsApp Supported Firebase Not Supported Flutter Not Supported JavaScript Not Supported Median.co Not Supported MobiRoller Not Supported Pipedream Supported Product-Led Alliance Not Supported Quickwork Not Supported React Not Supported React Native Not Supported Ringg AI Not Supported Shoutem Not Supported Therappy Not Supported Unity Not Supported VEVS Boat Rental Software Not Supported VEVS Car Rental Software Not Supported Workers by Delos Not Supported Show More Integrations View All 2 Integrations	Sendbird: Integrations WhatsApp Supported Firebase Supported Flutter Supported JavaScript Supported Median.co Supported MobiRoller Supported Pipedream Not Supported Product-Led Alliance Supported Quickwork Supported React Supported React Native Supported Ringg AI Supported Shoutem Supported Therappy Supported Unity Supported VEVS Boat Rental Software Supported VEVS Car Rental Software Supported Workers by Delos Supported Show More Integrations View All 17 Integrations
Chat API: Claim Chat API and update features and information Claim Chat API and update features and information	Sendbird: Claim Sendbird and update features and information Claim Sendbird and update features and information