Charles Watermelon

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Charles:

About

We help brands to pioneer conversational commerce by integrating shop systems, chat apps & bots in one intuitive design. Introducing charles, the conversational commerce suite for consumer brands. For brands who want to talk and build relationships with their customers. A beautiful & intuitive UI that integrates messenger API’s with commerce backend. Bringing your product catalogue & checkout experiences into conversational journeys. Get opt-ins, build subscriber lists and notify your customers about new products, campaigns, restock or shipment tracking with opening rates of >95%. We help you transform website traffic into 1:1 meaningful conversations for higher conversion rates and lower returns. We believe chat can be for retention, what social media is for acquisition. Offer a personal concierge to your (best) customers, at scale, without login. Integrate into your customers' daily habits. Messenger apps are now 20% bigger than Social Networks.
Watermelon:

About

Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity. Does your chatbot not know the answer to a new question? No problem, the intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped. The time where website visitors remained anonymous is over.
Charles:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Watermelon:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Charles:

Audience

Brands looking for a conversational commerce suite to talk and build relationships with their customers
Watermelon:

Audience

Companies searching for a solution to create chatbots, manage conversations and collaborate with your team
Charles:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Watermelon:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Charles:

API

Offers API Supported
Watermelon:

API

Offers API Supported
Charles:

Screenshots and Videos

Watermelon:

Screenshots and Videos

Charles:

Pricing

Share some details about your situation for conversational commerce. We will reach out to you and follow-up on your individual case. 100% personalized. 👼
Free Version Not Supported
Free Trial Not Supported
Watermelon:

Pricing

€19 per month
Free Version Supported
Free Trial Not Supported
Charles:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Watermelon:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Charles:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Watermelon:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Charles:

Company Information

Charles
Founded: 2019
Germany
www.hello-charles.com
Watermelon:

Company Information

Watermelon
Founded: 2015
Netherlands
watermelon.ai/
Charles:

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Charles:

Categories

Watermelon:

Categories

Chatbot Supported
Conversational AI Supported
Live Chat Supported
Charles:

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Not Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Not Supported
Pre-configured Bot Supported
Reusable Components Not Supported
Sentiment Analysis Not Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Conversational Marketing Features

Appointment Scheduling Not Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Video Chat Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Social Selling Features

Automated Publishing Not Supported
Compliance Management Not Supported
Content Discovery Not Supported
Content Management Supported
Employee Advocacy Not Supported
Gamification Not Supported
Lead Engagement Supported
Performance Metrics Supported
Pre-Approved Content Library Supported
Single Sign On Supported
Social Media Monitoring Not Supported

WhatsApp Marketing Features

Alerts Supported
API Supported
Autoresponder Supported
Bulk Messaging Supported
Campaign Management Supported
Contact Management Supported
Multi-Language Support Supported
Reporting / Analytics Supported
Charles:

Integrations

Facebook Messenger Supported
WhatsApp Supported
Dialogflow Supported
Gmail Not Supported
Google Business Profile Supported
Salesforce Not Supported
Shopify Supported
Spryker Supported
Telegram Not Supported
WooCommerce Supported
X (Twitter) Not Supported
iMessage Supported
Watermelon:

Integrations

Facebook Messenger Supported
WhatsApp Supported
Dialogflow Not Supported
Gmail Supported
Google Business Profile Not Supported
Salesforce Supported
Shopify Not Supported
Spryker Not Supported
Telegram Supported
WooCommerce Not Supported
X (Twitter) Supported
iMessage Not Supported
Charles:
Claim Charles and update features and information
Claim Charles and update features and information
Watermelon:
Claim Watermelon and update features and information
Claim Watermelon and update features and information