Channel.me vs. Unblu Comparison


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About Software that connects people, because we believe together is better. Live chat for customer service, no more stress dealing with multiple chats at the same time. Chat software specifically designed for high-volume customer services. We also offer co-browsing for customer service. Not being able to see what a website visitor sees on their screen? Help website visitors remotely with web-based screen sharing. We integrated co-browsing into our live chat. This makes it easier to understand and help the customer. Once you are logged into live chat, visitors will be invited to chat with you automatically. Send pre-defined responses to save time and maintain consistency. Use the pause function to temporarily stop new chats from coming in per agent. Your website visitors can share their browser screen with a contact center agent. This allows the agent to see what the customer is talking about in less than 2 seconds.	About Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Brands and businesses searching for a solution to support and help visitors on their website	Audience Financial institutions seeking a conversational platform to level up and optimize their digital customer service
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Channel.me Founded: 2010 Netherlands channel.me/	Company Information Unblu Founded: 2008 Switzerland www.unblu.com
Alternatives Talisma Chat & Co-browse Talisma	Alternatives TeamViewer
LiveCaller	Talisma Chat & Co-browse Talisma
Acquire	Acquire
Live Assist for Microsoft Dynamics 365 Communication Business Avenue	Cardina Caldera Labs
Unblu View All	Glia View All
Categories Co-Browsing Supported Live Chat Supported	Categories Chatbot Supported Co-Browsing Supported Live Chat Supported Screen Sharing Supported Video Conferencing Supported
	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Not Supported Proactive Chat Not Supported Screen Sharing Supported Third Party Integration Not Supported Transfers / Routing Not Supported Website Visitor Tracking Not Supported Show More Features Chatbot Features Call to Action Not Supported Context and Coherence Not Supported Human Takeover Not Supported Inline Media / Videos Not Supported Machine Learning Not Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Not Supported Reporting / Analytics Not Supported Sentiment Analysis Not Supported Social Media Integration Not Supported Screen Sharing Features Annotations / Drawing Tools Not Supported Desktop / Browser Sharing Supported Mobile Screen Sharing Not Supported Presenter Control Management Not Supported Remote Control Not Supported Screen Capture Not Supported Screen Mirroring Not Supported Screen Recording Not Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Not Supported On-Demand Webcasting Not Supported Presentation Streaming Not Supported Presentation Tools Not Supported Private Chat Not Supported Real-Time Chat Not Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Not Supported Video Conferencing Supported Whiteboard Not Supported
Integrations Appway Digital Banking Not Supported Avaloq Core Not Supported Backbase Not Supported CREALOGIX Digital Hub Not Supported Enghouse Vidyo Not Supported Finastra Essence Not Supported Kore.ai Not Supported Octopus Not Supported Puzzel Not Supported Temenos Transact Not Supported Verint Community Not Supported ebankIT Not Supported Show More Integrations	Integrations Appway Digital Banking Supported Avaloq Core Supported Backbase Supported CREALOGIX Digital Hub Supported Enghouse Vidyo Supported Finastra Essence Supported Kore.ai Supported Octopus Supported Puzzel Supported Temenos Transact Supported Verint Community Supported ebankIT Supported Show More Integrations View All 12 Integrations
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