Channel.me vs. Smartsupp Comparison


Channel.me	Smartsupp	+	+
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About Software that connects people, because we believe together is better. Live chat for customer service, no more stress dealing with multiple chats at the same time. Chat software specifically designed for high-volume customer services. We also offer co-browsing for customer service. Not being able to see what a website visitor sees on their screen? Help website visitors remotely with web-based screen sharing. We integrated co-browsing into our live chat. This makes it easier to understand and help the customer. Once you are logged into live chat, visitors will be invited to chat with you automatically. Send pre-defined responses to save time and maintain consistency. Use the pause function to temporarily stop new chats from coming in per agent. Your website visitors can share their browser screen with a contact center agent. This allows the agent to see what the customer is talking about in less than 2 seconds.	About Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283,000 webshops and websites. See detailed visitor info in powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behavior thanks to visitor recording. Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today. Key features: Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay)
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Brands and businesses searching for a solution to support and help visitors on their website	Audience Websites who want to start a personal conversation with their visitors.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $0.01/month/user Packages: FREE forever STANDARD (10 EUR / month) PRO (25 EUR / month) Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Channel.me Founded: 2010 Netherlands channel.me/	Company Information Smartsupp Founded: 2013 Czech Republic www.smartsupp.com
Alternatives Talisma Chat & Co-browse Talisma	Alternatives Evaline
LiveCaller	FreeChat Popupsmart
Acquire	Lime Talk Lime Inspirations
Live Assist for Microsoft Dynamics 365 Communication Business Avenue	Crisp
Unblu View All	Rake View All
Categories Co-Browsing Supported Live Chat Supported	Categories Live Chat Supported
	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations CS-Cart Multi-Vendor Not Supported CS-Cart Store Builder Not Supported Google Analytics Not Supported Jimdo Not Supported Lightspeed Retail Not Supported Shopify Not Supported Squarespace Not Supported Unbounce Not Supported VersaCommerce Not Supported Weebly Not Supported Wix Not Supported WordPress Not Supported ePages Not Supported tradeit Not Supported Show More Integrations	Integrations CS-Cart Multi-Vendor Supported CS-Cart Store Builder Supported Google Analytics Supported Jimdo Supported Lightspeed Retail Supported Shopify Supported Squarespace Supported Unbounce Supported VersaCommerce Supported Weebly Supported Wix Supported WordPress Supported ePages Supported tradeit Supported Show More Integrations View All 14 Integrations
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