Caselle Utility vs. MultiBilling Comparison


Caselle Utility Caselle	MultiBilling MuniBilling	+	+
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Features and tools include robust import-export functions, large set of stock reports and letter templates, report generator tool, account segmentation tool, flexible trust accounting, account level forms and document attachments, consumer portal, client portal, integrated payment processing, reporting dashboard, HIPAA and SOC 2. 77 Ratings Visit Website EBizCharge EBizCharge is the leading embedded payments application for businesses to accept payments directly inside QuickBooks, Microsoft Dynamics, NetSuite, SAP, Acumatica, and 100+ other business systems. Trusted by 20,000 companies and voted best fintech solution by the Globee® Awards, EBizCharge combines modern billing tools with integrated payment processing to help B2B companies get invoices paid faster, eliminate manual work, and keep payment data automatically synced to their ERP. 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About Designed for any organization that deals directly with customers. Customize your billings & payment arrangements to meet the unique needs of your organization. Customize and set up billing rates for multiple frequencies and due dates. Set up and track delinquent contract and loan payment arrangements with customers. Generate penalties or service orders while printing delinquent and shutoff notices. View customers, location, meter, deposit, billing, contract, loan, and history information in Customer Inquiry. Simplify the process of tracking real and personal property taxes and payments with Property Tax Collection. Advanced scalability allows this module to satisfy the needs of any organization, and master property control makes managing the interaction between multiple tax collection routines more efficient.	About MultiBilling is a utility billing and customer information platform for municipalities, utilities, property managers, and service bureaus. It supports account and service management, configurable rates, billing and payment workflows, customer service, meter reading, and customer-facing online services. The platform is designed to handle utility billing operations across multiple service types and to connect with existing enterprise resource planning, property management, geographic information, and metering systems. Staff use a shared interface, while residents and other account holders can access online self-service tools for billing-related tasks. MultiBilling is offered as a cloud-based software service, with mobile capabilities for field meter-reading workflows. It serves organizations managing recurring utility charges and the operational processes around customer accounts, consumption, billing, and payments.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Local communities in need of an unique solution for all their specialized billing needs	Audience Municipalities, Service Bureaus, Property Managers
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 2.0 / 5 ease 2.0 / 5 features 3.0 / 5 design 2.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros A lot of reports to choose from. Support calls within minutes of an issue but continues to crash. Cons Crashes when I try to run a check up on my data. Modules are very expensive. Yearly maintenance expensive. Does not integrate with Microsoft 365. You have to follow their provided checklist to have modules post to general ledger. Very lengthy process for every module which could be simplified to just a few steps.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Caselle Founded: 1978 United States www.caselle.com/utility-management/	Company Information MuniBilling Founded: 2007 United States www.multibilling.com
Alternatives CUSI Continental Utility Solutions	Alternatives EDAMS Billing & Customer Information Hydro-Comp Enterprises
Alliance Windows Suite United Systems & Software	Alliance Windows Suite United Systems & Software
EDAMS Billing & Customer Information Hydro-Comp Enterprises	FundView Utility Billing Fund Accounting Solution Technologies
PowerManager Plus NMPP Energy	Utilmate
Edmunds Utility Billing Edmunds GovTech View All	Banyon Utility Billing Banyon Data Systems View All
Categories Utility Billing Supported Utility Customer Information Systems (CIS) Supported	Categories Utility Billing Supported
Utility Billing Features Account Management Supported ACH Payment Processing Not Supported Billing & Invoicing Supported Cable Not Supported Collections Management Not Supported Customer Management Supported Electricity Not Supported Meter Management Supported Metered Billing Supported Move In / Move Out Not Supported Natural Gas Not Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Supported Rate Management Supported Service Call Management Supported Trash Not Supported Water Not Supported Work Order Management Supported
Integrations No info available.	Integrations No info available.
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