Audience

Companies searching for a complete Utility Billing solution

About CUSI

CUSI delivers Customer Information Systems, Utility Billing, Customer Web Portals, Accounting, and Work Asset Management worldwide. In addition, CUSI develops, implements, and supports a comprehensive line of technology solutions for managing the operational requirements of utilities and local governments. Today over 1,100 water, sewer, gas, electric, and waste management companies utilize CUSI's Windows, SQL, and .Net applications to fulfill their operational needs. CUSI’s Mobile Work Order Management is simple to use and core functionality in UMS. However, CUSI has partnered with two different industry-leading GIS-based work asset management companies Cartegraph and Novotx. This allows complete integration of your companies work asset management and utility billing data.

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Integrations

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Ratings/Reviews - 1 User Review

Overall 3.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Continental Utility Solutions
Founded: 1984
United States
www.cusi.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

CUSI Frequently Asked Questions

Q: What kinds of users and organization types does CUSI work with?
Q: What languages does CUSI support in their product?
Q: What kind of support options does CUSI offer?
Q: What other applications or services does CUSI integrate with?
Q: What type of training does CUSI provide?

CUSI Product Features

Utility Billing

ACH Payment Processing Supported
Account Management Supported
Billing & Invoicing Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Supported
Trash Supported
Water Supported
Work Order Management Supported
Cable Not Supported

CUSI Verified User Reviews

Write a Review
  • Anita W.
    Office Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Company doesn't appreciate loyalty"

    Posted 2026-06-29

    Pros: The customer support is great. I purchased this program in 1992 and they've come a long way. At first, it might take a couple of days to hear back from them but the last several years, I've received quick responses to my cries for help!

    Cons: Maintenance prices have skyrocketed. I can't afford them anymore. They don't care about small companies (or individuals like me). They are looking for the big bucks that only municipalities can afford. If you are a small rural water system, this company is not for you.

    Overall: I've been with this company since 1992 before they were Windows based. Support has always been superb but something changed the last few years. I'm not sure if there's a new CEO or what but they don't care about the "little" people anymore. I am a "one horse" operation with less than 2000 customers and I simply can't afford their yearly maintenance fees anymore. They weren't willing to work with me at all as per orders from the powers that be. After 30+ years, you'd think I would be considered a valuable customer but I'm not big enough or rich enough for them any longer. I own the program so am still using it, just praying I don't have any technical issues. Buyers beware if you are a small company.

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