Copilot CheckoutMicrosoft
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Related Products
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About
Increase sales and customer loyalty with 1:1 SMS shopping experiences powered by experts.
Treat every customer like a VIP. Whether you're a beauty, health, apparel, food & beverage or travel company, Cartloop enables your audience to shop with a real human and get a memorable shopping experience that they'll tell their friends about.
Traditional live chat is not enough anymore. Offer customers the most convenient on-the-go shopping experience on their favorite device. Minimize the buying friction and enable a next-level customer experience exactly when and how customers want it.
Drive re-engagement, upsells, crossells, and timely reminders with Conversational Flows. Proactively interact with your shoppers at the most important moments, like when they abandon their carts or after they received their order.
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About
Microsoft’s Copilot Checkout and Brand Agents are new AI-driven commerce capabilities designed to shorten the path from browsing to buying by letting customers discover, compare, and complete purchases without leaving an AI conversation while keeping merchants in control of the transaction and customer relationship. Copilot Checkout embeds a fully conversational shopping and payment flow into Microsoft’s Copilot AI experience, so shoppers can ask about products, get recommendations, compare options, and check out right inside the chat interface with no redirects or friction, and merchants stay the merchant of record while orders are processed through partners like PayPal, Shopify, and Stripe. Brand Agents are AI-powered shopping assistants that merchants deploy on their own sites (initially via Shopify and Microsoft Clarity) to provide brand-specific conversational guidance, answer customer questions in the brand’s voice, and help visitors explore inventory, handle objections, etc.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Retailers and brands that need a powerful 1:1 SMS conversational solution for shopping
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Audience
Merchants, ecommerce teams, and retail marketers who want to integrate AI-powered conversational shopping and checkout directly into AI assistants and their own websites to boost conversions and guide customers from discovery to purchase
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$100 per month
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationCartloop
Founded: 2020
United States
www.cartloop.io
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Company InformationMicrosoft
Founded: 1975
United States
about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents
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Categories |
Categories |
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Integrations
Shopify
Supported
Microsoft Clarity
Not Supported
Microsoft Copilot
Not Supported
PayPal
Not Supported
Stripe
Not Supported
iMessage
Supported
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Integrations
Shopify
Supported
Microsoft Clarity
Supported
Microsoft Copilot
Supported
PayPal
Supported
Stripe
Supported
iMessage
Not Supported
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