Spectrum TeleTrack

Spectrum TeleTrack

Spectrum Voice Technologies
1.0 out of 5 stars
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About

Caregiver Scheduling is a web-based scheduling and dispatch platform for non-medical home care agencies. Office teams create recurring caregiver shifts, view assignments on a dispatch map, and reschedule visits as plans change. Caregivers use a phone app to view visits in route order, directions, open shifts and office messages, then record GPS-verified check-ins and check-outs. The system supports electronic visit verification, offline check-ins and activity logs, ADL/IADL documentation, incident reporting, client and caregiver records, credential tracking, authorization-hour monitoring, and AI-assisted visit notes that caregivers review and sign. Plans also include scheduling and route tools, with features varying by tier. Agencies can try the software free for 30 days; paid plans start at $199 per month.

About

Spectrum TeleTrack is a Cloud Based Home Care Scheduling, Tracking, Billing, and Management System that allows you to focus on growing your business. Our Customer Service Team is the best in the business. We offer a combination of hands on field and technical experience that is truly unique. No Home Care Software has a higher customer satisfaction rate. For 20+ years TeleTrack end users have enjoyed the ability to virtualize their Agency’s business operations. The combination of User-Friendly Admin Screens, Caregiver Portals, Family Portals, Smartphone Apps, and Integrated Texting, provides staff the ability to manage the business from anywhere. The intuitive nature of Spectrum TeleTrack coupled with our Team of Experts will allow you to achieve immediate improvements. We will streamline your business in a fashion that will increase revenue, lower overhead costs, and maximize your Agency’s profitability.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Non-medical home care agencies, their office and dispatch staff, and their caregivers

Audience

Home care agencies searching for a complete Home Health Care platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$199/month
Starter is $199/month for up to 10 caregivers; Growth is $299/month for up to 50 caregivers; Scale pricing is custom for larger agencies. Plans include a 30-day free trial with no credit card required. Pricing is tier-based rather than per caregiver.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing, I don't have anything to say good about this product nor company, I would not recommend the service at all.

Cons

  • Poor very poor, by far the worse company to work with, I would not recommend this company unless you like Walmart and McDonald customer service. The owner of the company Fred shows very poor leadership skills and customer services, my company was billed incorrectly several times when I called to question the matter, I was told that no errors were found and after review they found errors where I was over billed. I called in regarding the billing matters several times. Another rep was equally as rude and unprofessional as Fred. Both had to call me back after review of my billing and tell me they were incorrect, and they indeed did find an issue. While discussing my issue both parties cut me off did not listen and continued to talk over me. Fred the owner even told me he was no longer going to allow me to have service and hung up on me. After researching the issue he called back and said he wanted to earn my service back and apology for the way the way he was on the phone with me, I listened to him and began to discuss my issue again and he then cut me off again and told me he wishes me the best of luck you can't make everyone happy has if me being displeased wasn't due to the disrespect, and rudeness along with several billing errors that was found. He told me how much of a credit I would be getting back and that he did also see where I called in. Fred told me that I emailed the company to stop a particular feature and I've never emailed the company, he kept telling me I did.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Logicly
Founded: 2019
United States
caregiverscheduling.com

Company Information

Spectrum Voice Technologies
Founded: 1986
United States
www.spectrumvoice.com

Alternatives

Alternatives

TeleTracking

TeleTracking

TeleTracking Technologies

Categories

Home Care Supported

Categories

Home Care Supported
Home Health Care Supported

Home Care Features

Billing & Invoicing Not Supported
Care Plan Management Supported
Caregiver Management Supported
Client Management Supported
Field Communication Not Supported
Insurance Management Not Supported
Payroll Management Not Supported
Scheduling Not Supported
Visit Verification Supported

Home Health Care Features

Billing & Invoicing Not Supported
Charting Not Supported
Electronic Signature Not Supported
Employee Tracking Supported
Medication Database Not Supported
Patient Intake Not Supported
Scheduling Not Supported
Time / Task Reporting Supported

Integrations

HHAeXchange Supported
Sandata Home Care Supported

Integrations

HHAeXchange Not Supported
Sandata Home Care Not Supported
Claim Caregiver Scheduling and update features and information
Claim Caregiver Scheduling and update features and information
Claim Spectrum TeleTrack and update features and information
Claim Spectrum TeleTrack and update features and information