Cardina

Cardina

Caldera Labs
+
+

Related Products

  • CrankWheel
    240 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • Pipedrive
    12,537 Ratings
    Visit Website
  • Sage Intacct
    8,791 Ratings
    Visit Website
  • Kasm Workspaces
    127 Ratings
    Visit Website
  • Rise Vision
    1,540 Ratings
    Visit Website
  • SurveyLegend
    1,881 Ratings
    Visit Website
  • ISL Light Remote Desktop
    1,598 Ratings
    Visit Website

About

Cardina is a customer engagement platform designed to enhance support and sales interactions by enabling real-time visual guidance on customers' screens without requiring downloads or meeting links. Its co-browsing technology allows agents to see, draw on, and control customers' screens, facilitating faster issue resolution and improved customer satisfaction. Cardina integrates seamlessly with existing tools, offering features like session recording, data masking for security, and compatibility across various devices and web technologies. The platform is trusted by leading customer experience teams and has been shown to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Cardina offers flexible pricing plans to cater to businesses of all sizes, from startups to enterprises.

About

Create collaborative and fully compliant digital journeys on your platform without changing a single line of code or installing software. Surfly helps thousands of AXA agents sell faster by digitally recreating the in-person sales experience on their platform. Agents and customers collaborate remotely to choose a policy, e-sign documents, and make their first payment. Surfly Co-browsing is faster, safer, and easier to use than screen sharing tools like Zoom, Google Meet, or Microsoft Teams. It enables active, secure, and compliant two-way collaboration that can never be replicated with screen sharing. Why use multiple external tools like Zoom and Docusign when you can just do everything in one Surfly Session? Upload, review, annotate, and e-sign any document without ever leaving your own website or portal. Surfly’s solution is flexible enough to work on the fly without any integrations as a virtual layer on top of your existing platforms.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer support teams, sales professionals, and businesses seeking real-time, interactive screen-sharing solutions to enhance customer engagement and problem resolution

Audience

Companies searching for a solution to manage and improve their online interactions

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$69 per month
Free Version Not Supported
Free Trial Supported

Pricing

$26/per month
Enterprise pricing based on session minute bundles and not agent price
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Several things: 1) Ease/Simplicity of setup & use 2) Technical knowledge not necessary 3) Budget friendly 4) Compatible with Apple, Android & Windows

Cons

  • There are currently no cons. I will update again after 6 months of use.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Caldera Labs
United States
cardina.com

Company Information

Surfly
Netherlands
www.surfly.com

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
VeriShow

VeriShow

HBR Labs

Categories

AI Copilots Supported
Co-Browsing Supported
Screen Sharing Supported
Session Replay Supported

Categories

Co-Browsing Supported
Remote Desktop Supported
Remote Support Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Not Supported
Multi Monitor Support Not Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

Intercom Supported
Salesforce Supported
Zendesk Supported
AWS Marketplace Not Supported
Amazon Connect Not Supported
Amazon S3 Supported
Genesys Cloud CX Supported
Google Cloud Platform Supported
JavaScript Not Supported
Microsoft Teams Supported
NiCE CXone Mpower Not Supported
Sentry Supported
Slack Supported
Twilio Supported

Integrations

Intercom Supported
Salesforce Supported
Zendesk Supported
AWS Marketplace Supported
Amazon Connect Supported
Amazon S3 Not Supported
Genesys Cloud CX Not Supported
Google Cloud Platform Not Supported
JavaScript Supported
Microsoft Teams Not Supported
NiCE CXone Mpower Supported
Sentry Not Supported
Slack Not Supported
Twilio Not Supported
Claim Cardina and update features and information
Claim Cardina and update features and information
Claim Surfly and update features and information
Claim Surfly and update features and information