Cardina

Cardina

Caldera Labs
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+

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About

Cardina is a customer engagement platform designed to enhance support and sales interactions by enabling real-time visual guidance on customers' screens without requiring downloads or meeting links. Its co-browsing technology allows agents to see, draw on, and control customers' screens, facilitating faster issue resolution and improved customer satisfaction. Cardina integrates seamlessly with existing tools, offering features like session recording, data masking for security, and compatibility across various devices and web technologies. The platform is trusted by leading customer experience teams and has been shown to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Cardina offers flexible pricing plans to cater to businesses of all sizes, from startups to enterprises.

About

Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer support teams, sales professionals, and businesses seeking real-time, interactive screen-sharing solutions to enhance customer engagement and problem resolution

Audience

We empower customer support and product teams to create better customer experiences.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$69 per month
Free Version Not Supported
Free Trial Supported

Pricing

$50 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Caldera Labs
United States
cardina.com

Company Information

Fullview
Founded: 2019
Denmark
www.fullview.io

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
VeriShow

VeriShow

HBR Labs

Categories

AI Copilots Supported
Co-Browsing Supported
Screen Sharing Supported
Session Replay Supported

Categories

Co-Browsing Supported
Remote Support Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

Intercom Supported
Zendesk Supported
Amazon S3 Supported
Genesys Cloud CX Supported
Google Cloud Platform Supported
Jira Not Supported
Microsoft Teams Supported
OneShot Not Supported
Salesforce Supported
Sentry Supported
Slack Supported
Twilio Supported

Integrations

Intercom Supported
Zendesk Supported
Amazon S3 Not Supported
Genesys Cloud CX Not Supported
Google Cloud Platform Not Supported
Jira Supported
Microsoft Teams Not Supported
OneShot Supported
Salesforce Not Supported
Sentry Not Supported
Slack Not Supported
Twilio Not Supported
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