ScriptRunner

ScriptRunner

ScriptRunner Software GmbH
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About

Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.

About

ScriptRunner is a platform solution for automation and delegation with PowerShell. Centralizing, standardizing as well as monitoring and controlling multiple workflows effectively relieves IT operations. Administrators and DevOps can use the supplied script libraries, customize them or develop their own scripts. A steadily growing number of well-known companies of all sizes and industries worldwide use ScriptRunner as their leading all-in-one solution for PowerShell. ScriptRunner Software GmbH has been an independent subsidiary of AppSphere AG since 2019. 

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Any company that wishes to manage its assets and business processes more effectively including automated workflows.

Audience

PowerShell SysAdmins, DevOps, ServiceDesk, EndUser Self Service

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$2000 per year
Sum total of assets plus number of power users.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The tool is highly customizable and fits our requirements perfectly. Many changes can be done directly by any admin, what makes the tool very flexible. For lager enhancements the Canfigure support is available with very short reaction time, so the changes can be completed in a timely manner. It is a great database. Any stored information can be used to create and pull a report or KPIs for further evaluation. Automatic synchronization with company AD groups allows easy user/ account managment. The pricing for all the offered functions is out of competition.
  • Canfigure was selected to develop our solution based on comprehensive empirical and subjective RFQ criteria and business reviews. From the first contact for the RFQ through implementation including production support, Canfigure has been professional, responsive, and supportive. As part of the RFQ process, the Canfigure team provided tailored demonstrations of functionality using client data and core functionality aligned with the stated RFQ objectives. The initial demonstrations incorporated this content within 1 week of being selected as a potential provider. Canfigure executes well and delivers on their promises. They engage and work as a seamless member of the project team in a “No Badges” approach to completing the work at hand. Canfigure supported daily development calls and often provided in meeting or next day turnaround on requests for new functionality. The development lead and business analyst demonstrated deep knowledge of industry standards and technical skills which allowed them to absorb large volumes of new information and incorporate it into the solution quickly and with relative ease. When business or technical challenges were encountered Canfigure actively engaged the IT and Business teams to overcome and resolve the issues promptly. Their Volume of work and Velocity are outstanding. The solution Canfigure provided is intuitive, adaptable, and able to accommodate changing business needs. Administrative capabilities are extensive, Power User capabilities provide a tiered level of support that allows effective data maintenance and End User support. End User interfaces are intuitive and simple to use. Workstream Productivity and application performance are exemplary, and serve to integrate and automate a substantial amount of previously manual and disbursed business processes.

Cons

  • It is not an obstacle, but the design is kept rather simple
  • The Canfigure tool is ultimately adaptable and the technical abilities of the Canfigure team are capable of supporting nearly any business or technical request. The tendency within the business is to build an ever expanding wish list of functionality. Left uncontrolled this capability can represent an opportunity for gold plating and scope expansion. To Canfigure’s credit they proactively and cooperatively work with IT and the business to ensure scope, timeline, and budget are maintained. A backlog of enhancement requests were recursively managed and identified for future implementation. Canfigure was responsive to change requests and provided very competitive quotes with reasonable pricing for increased scope requests.

Pros & Cons from Real Users

Pros

  • Delegation is very easy Reusability is really awesome Handling of different targets and credentials is working like charm Really good possibilities to connect with other tools

Cons

  • User Interface is kind of limited. This could be improved.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Canfigure
Founded: 2019
United States
www.canfigure.net

Company Information

ScriptRunner Software GmbH
Founded: 2010
Germany
scriptrunner.com

Alternatives

Alternatives

ServiceNow CMDB

ServiceNow CMDB

ServiceNow
Freshservice

Freshservice

Freshworks
SQL Diagnostic Manager for SQL Server

SQL Diagnostic Manager for SQL Server

IDERA, an Idera, Inc. company

Categories

Asset Tracking Supported

The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system.

Change Management Supported

The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.

CMDB Supported

The Canfigure Configuration Management Database (CMDB) provides a central repository for capturing all of your asset data and relationships. Using the powerful query and reporting capabilities, the CMDB will tell you where an asset is, who is using it and what it relies on. With out-of-the-box support for all IT-related asset types including servers, software, databases, networks, people and locations, Canfigure can be easily extended to incorporate any asset type and attribute. Using built-in admin functions, you can build your own forms, menus and customize all aspects of the system. Excel data can be imported to rapidly populate the database and APIs are available for automated data feeds. Optionally add integrated Change Management to provide multi-level approval and notification for changes affecting your infrastructure.

CMMS Supported

Canfigure can effectively operate as a Computerized Maintenance Management System (CMMS) by utilizing the Asset Management module and mobile app. Included is the ability to define any kind of asset and track its life-cycle with full maintenance history and work order management. An asset maintenance schedule can be defined with automated reminders and optionally trigger specific workflows. Inventory and spare parts can be tracked including barcode scanning and label generation. Users can check-in and check-out assets such as tools or computer equipment. The mobile app provides remote access to perform most asset management functions including raising work orders and attaching photos.

The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system.

Help Desk Supported

The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.

The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system.

Issue Tracking Supported

The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.

The Canfigure Asset Management Module provides functions for the life-cycle management of fixed assets and inventory. Assets are not limited to IT equipment, and can represent any Plant, Property or Machinery. Capture of all maintenance related data as well as financials is provided with the flexibility to further extend the database schema. Built-in workflows control the install, maintenance, transfer and decommission of assets. The inventory function supports tracking of items across multiple locations with stock management. Our Asset Mobile app can be used to scan labels and perform stocktake. Built-in depreciation capability and option to interface with your accounting system.

IT Management Supported
IT Service Supported

The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.

ITSM Supported

The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.

Service Desk Supported

The Canfigure Service Desk module has been built according to ITIL principles. When combined with the Canfigure CMDB and Change Management, a fully integrated ITSM solution is delivered. The template-based approach enables custom forms and workflow to be implemented for different Ticket types, including Problem Management, Service Request approvals and auto-routing of tickets to support groups. The relationship capability provided by the underlying CMDB allows links between incidents and Configuration Items, including related RFC, Tasks and People. Service Levels can be monitored according to the defined SLA resolution times, to produce statistics for Key Performance Indicator analysis.

Categories

Database Supported
DevOps Supported
Help Desk Supported
IT Management Supported
IT Service Supported
Server Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

IT Service Features

Contract Management Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

Asset Tracking Features

Activity Tracking Supported
Audit Trails Supported
Barcoding / RFID Supported
Checkout / Check-In Supported
Depreciation Tracking Supported
Disposal Tracking Supported
Inventory Management Supported
Location Tracking Supported
QR Codes Supported
Reservations Supported
Service History Supported

CMDB Features

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Not Supported
Impact Management Supported
IT Asset Management Supported
License Management Supported
Performance Management Not Supported
Relationship Mapping Supported

CMMS Features

Asset Tracking Supported
Calibration Management Supported
Inventory Control Supported
Key & Lock Management Not Supported
Mobile Access Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Supported

Change Management Features

Approval Workflow Supported
Audit Trail Supported
Automated Notifications Not Supported
Change Calendar Supported
Change Planning Supported
Compliance Management Supported
Prioritization Supported
Release Management Supported
Task Management Supported
Tracking & Reporting Not Supported
Training Management Not Supported

Fixed Asset Management Features

Asset Budgeting Supported
Asset Lifecycle Management Supported
Audit Trail Supported
Barcoding / RFID Supported
Depreciation Management Supported
Disposal Management Supported
Document Management Supported
Inventory Tracking Supported
Tax Management Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Supported
Requisition Management Not Supported
Supplier Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Not Supported
Release & Deployment Management Supported
Self Service Portal Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Supported
Forecasting Supported
Inventory Optimization Supported
Kitting Not Supported
Manufacturing Inventory Management Supported
Mobile Access Supported
Multi-Channel Management Supported
Product Identification Not Supported
Reorder Management Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Supported
Warehouse Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Supported
Remote Control Not Supported
Self Service Portal Supported
SLA Management Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Not Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Not Supported

Database Features

Backup and Recovery Not Supported
Creation / Development Not Supported
Data Migration Not Supported
Data Replication Not Supported
Data Search Supported
Data Security Supported
Database Conversion Not Supported
Mobile Access Supported
Monitoring Not Supported
NOSQL Supported
Performance Analysis Not Supported
Queries Supported
Relational Interface Not Supported
Virtualization Not Supported

DevOps Features

Approval Workflow Not Supported
Dashboard Supported
KPIs Not Supported
Policy Management Supported
Portfolio Management Not Supported
Prioritization Not Supported
Release Management Supported
Timeline Management Not Supported
Troubleshooting Reports Supported

Server Management Features

CPU Monitoring Not Supported
Credential Management Supported
Database Servers Supported
Email Monitoring Not Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Not Supported
Virtual Machine Monitoring Not Supported

Integrations

Active Directory Supported
Jira Supported
PowerShell Not Supported
Salesforce Supported
ServiceNow Supported
Smartsheet Supported

Integrations

Active Directory Not Supported
Jira Not Supported
PowerShell Supported
Salesforce Not Supported
ServiceNow Not Supported
Smartsheet Not Supported
Claim Canfigure and update features and information
Claim Canfigure and update features and information
Claim ScriptRunner and update features and information
Claim ScriptRunner and update features and information