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About

The development is based on a unique technique that allows you to reliably record the location of the callback button (widget) on the site. We store the phones of 12 million people who ordered calls through CallbackHunter. We enter their number in the widget in advance - they call you in 1 click. This is the secret of our conversion. We are friends with 152 FZ “On the protection of the Persian. data". All information is protected. CallbackHunter 7 downloads user data from his social network (VK, Twitter) if he has given his consent to share them. In your personal account, you will have access to the social network profiles of visitors who started a chat with you, ordered a call or sent an SMS. Before connecting to a client, CallbackHunter will tell your agent the client's name and related information. At any time, you can respond to a complaint or resume an accidentally interrupted dialogue. Social media gives you that opportunity.

About

Helpline Software is an integrated, customizable platform for organizations that run high-stakes inbound lines, including crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. The software connects scheduling, inbound call workflows, callbacks, web chat, text messaging, intake forms, reporting, escalation logic, and staff safeguards in one system. Teams can manage rotating coverage, route calls based on live schedules, automate handoffs, document interactions, coordinate safe follow-up, and review audit trails when calls are missed or escalated. Helpline Software helps organizations reduce missed connections, keep coverage aligned with schedule changes, protect responder privacy, support volunteers and staff, and give leaders visibility into what happened across critical communications workflows.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online businesses seeking a solution to communicate with customers in any channel

Audience

Helpline Software is built for nonprofits, crisis centers, rape crisis centers, victim service agencies, mental health and social service organizations, community helplines, warmlines, and organizations managing urgent inbound support. It also benefits operational leaders, hotline coordinators, volunteer managers, on-call teams, and for-profit support teams that need reliable rotating coverage, escalation workflows, reporting, and schedule-driven routing for time-sensitive requests.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

Custom
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

CallbackHunter
Founded: 2014
United States
callbackhunter.com

Company Information

Helpline Software
Founded: 2019
United States
helplinesoftware.com

Alternatives

Alternatives

Call Agent AI

Call Agent AI

CallAgentAI
Readymode

Readymode

Readymode (formerly Xencall)
Lydoh

Lydoh

Zuzis LLC

Categories

Inside Sales Supported

Categories

Call Center Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Not Supported
Dashboard Not Supported
Data Management Not Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Not Supported
Performance Management Not Supported

Integrations

Workslam Supported

Integrations

Workslam Not Supported
Claim CallbackHunter and update features and information
Claim CallbackHunter and update features and information
Claim Helpline Software and update features and information
Claim Helpline Software and update features and information