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About

CallBack HVAC helps HVAC businesses follow up after supported missed calls. On a configured call path, an unanswered caller can press 1 to request one service text from an approved provider number. The owner reviews replies, calls customers back, and records lead outcomes. Delivery timing and booked work are not guaranteed; this is not a staffed answering service. The software is $149/month after a 14-day no-card trial starting after email confirmation. The clock runs during setup and carrier review. Customer use requires an approved texting number, registration, compatible routing, caller consent, and a successful call-and-text test. Provider number, registration, voice, messaging, and carrier fees are separate, even during the trial. Twilio is standard. Confirm Telnyx or Plivo availability before choosing either. The dashboard supports one reply per incoming customer message and CSV export; it does not include CRM sync or dispatch. AI CSR is a separately reviewed pilot.

About

WaveKat Voice is a desktop app for Mac, Windows and Linux that turns your computer into your business phone line. Connect the phone provider you already use — Twilio, Telnyx, Plivo, OnSIP, 2talk and more — and answer or place calls right from your desktop, with no desk phone or extra hardware. Every call is recorded automatically, with a live transcript running alongside it. A call flow answers the calls you can't take — greeting, opening hours, phone menu, voicemail or transfer — the job an auto attendant does. Put callers on hold, switch lines, and transfer blind or attended. Calls, recordings and transcripts stay on your computer by default; sign in to a WaveKat account to sync them to the web and log every call in HubSpot. Click a tel: link to dial, or let an AI assistant place calls for you. Free during the public beta, in nine languages. On the Mac App Store and the Microsoft Store.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States

Audience

Small businesses that run on the phone — clinics, salons, trades, law firms, restaurants, property managers — who want every call recorded and transcribed without desk phones or a call-center system.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Version
Free Trial

Pricing

$0/user
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

Cons

  • I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CallBack HVAC
Founded: 2026
United States
callbackhvac.com

Company Information

WaveKat
Founded: 2026
New Zealand
wavekat.com

Alternatives

Alternatives

Ring4

Ring4

yourVirtualSIM

Categories

Categories

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Softphone Features

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Integrations

Claude
Cursor
GitHub
Google
HubSpot CRM
OnSIP
Plivo
Telnyx
Twilio
Twilio Voice

Integrations

Claude
Cursor
GitHub
Google
HubSpot CRM
OnSIP
Plivo
Telnyx
Twilio
Twilio Voice
Claim CallBack HVAC and update features and information
Claim CallBack HVAC and update features and information
Claim WaveKat Voice and update features and information
Claim WaveKat Voice and update features and information