trakref

trakref

Trakref
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About

CallBack HVAC is missed-call text-back software built specifically for HVAC companies. When a customer calls and no one answers, CallBack HVAC automatically sends them a text message within seconds — keeping the lead engaged before they call a competitor. HVAC owner-operators and multi-crew operations use CallBack HVAC to stop losing jobs to missed calls. The software runs 24/7 without any manual effort. When a call is missed, the customer gets an instant, customizable text response that lets them know you will be in touch shortly. Key features include: automatic missed-call text-back, customizable SMS templates, real-time notifications, and a simple dashboard to track all activity. No contracts, no complicated setup, and no answering service required. CallBack HVAC integrates with Twilio for reliable SMS delivery and is deployed as a cloud-based SaaS platform — nothing to install. Pricing is $149/month with a 14-day free trial.

About

HVACR compliance is fast-changing and complex, and you have a lot of responsibilities. That’s why we made Trakref: A comprehensive HVACR and refrigerant management software that helps you do your job better. With pre-built workflows & push-button reporting, you can achieve optimal compliance outcomes. Trakref is an out-of-the-box refrigerant management software built to protect owners but designed to support service providers. We give you powerful software tools to manage refrigerant leaks and extend HVAC/R equipment life, reducing maintenance and material costs in the process. We are the subject-matter experts and authority on HVAC/R and refrigerant management and compliance. No consultants are needed because we update all your needs as the requirements change. Thousands of successful audits. Hundreds of millions of pounds of gas tracked.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States

Audience

Companies looking for a full lifecycle HVACR & refrigerant management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$149/month
$149/month with a 14-day free trial. Includes missed-call text-back, after-hours lead capture, caller detail capture, urgency flags, callback queue, two-way SMS follow-up, business-hours controls, and English/Spanish support. Customer is responsible for their own Twilio/SMS usage costs.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

Cons

  • I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

Pros & Cons from Real Users

Pros

  • Affordable, easy to use, great support and helps the entire team achieve HVAC/R compliance. Best California R3 support and with push-button audits and filing functions, it does everything an entire team of people would do.

Cons

  • There are no complaints, the product does what it promises and they make sure we get the support we need.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CallBack HVAC
Founded: 2026
United States
callbackhvac.com

Company Information

Trakref
Founded: 2011
United States
www.trakref.com

Alternatives

Alternatives

HVAC Toolkit

HVAC Toolkit

Carmel Software
ECO3

ECO3

Smartcool Systems
ThermoGrid

ThermoGrid

ECI ThermoGrid
Ascente

Ascente

Compusource

Categories

Categories

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Integrations

Twilio

Integrations

Twilio
Claim CallBack HVAC and update features and information
Claim CallBack HVAC and update features and information
Claim trakref and update features and information
Claim trakref and update features and information