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About

CallBack HVAC helps HVAC businesses follow up after supported missed calls. On a configured call path, an unanswered caller can press 1 to request one service text from an approved provider number. The owner reviews replies, calls customers back, and records lead outcomes. Delivery timing and booked work are not guaranteed; this is not a staffed answering service. The software is $149/month after a 14-day no-card trial starting after email confirmation. The clock runs during setup and carrier review. Customer use requires an approved texting number, registration, compatible routing, caller consent, and a successful call-and-text test. Provider number, registration, voice, messaging, and carrier fees are separate, even during the trial. Twilio is standard. Confirm Telnyx or Plivo availability before choosing either. The dashboard supports one reply per incoming customer message and CSV export; it does not include CRM sync or dispatch. AI CSR is a separately reviewed pilot.

About

Get a second phone number just for business. 7-day free trial, then $9.99 per month. Separate business calls and texts from personal ones. Manage messages across multiple channels from one inbox. Use your existing smartphone — no extra equipment needed. Enjoy all the features of a business phone system. Make and receive business calls and texts. Quickly know when a call is for business. Set business hours for when your phone rings. Choose a new local or toll-free number. Display your business number while calling a client. Customize voicemail for your second business number. Streamline communications and save time. Easily view, organize, and reply quickly to messages and voicemails from multiple communication channels in one place. Stay on top of messages so you can prioritize sales leads and opportunities. Manage messages across key social platforms like Facebook and Instagram without having to sign into multiple apps.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

HVAC companies, owner-operators, small HVAC crews, and multi-crew HVAC operations in the United States

Audience

Anyone that wants a solution to get a second phone number for business that works just like a business phone system

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Version Not Supported
Free Trial Supported

Pricing

$9.99 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.3 / 5
features 1.3 / 5
design 1.2 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • I tested the CallBack HVAC workflow as a beta tester. The missed-call text-back idea was easy to understand, and I can see how it would help an HVAC business follow up faster when calls are missed. The setup and dashboard were clear from what I reviewed.

Cons

  • I did not identify any significant drawbacks during testing. However, because I reviewed the workflow as a beta tester, I was not able to evaluate long-term performance, customer response rates, or how the system handles unusual situations. Additional real-world usage data would help demonstrate its overall effectiveness.

Pros & Cons from Real Users

Pros

  • Nothing. NOTHING.
  • I like the IDEA of being able to respond to texts sent to me from customers. I'm able to make and receive calls, but unable to respond to text messages at all. All-in-one for email and phone would be great if all the features would work.
  • The service allows you to make phone calls and the automatic voicemail for a business sounds, good. Voice services work similar to Google voice which is free.
  • This app has zero pros reviews .....it's popularity is of poor reviews and poorly recommended by everyone that uses it.
  • I have tried working with this company 2 times, both times they reject my text messaging applications, worst part is paid the full year completely. Tried calling customer service 8 times, all of the times they left me waiting and for some reason call dropped, How strange is that? Finally I asked for a refund they said for me to send a request through the app, which I did and to my surprise they said it would take 15 more days. Guess wha? An email was sent to me stating I did not qualify for a refund. What type of service is this, I couldn’t use your service because of you. And yet you will decide not to refund my money because you reject to do your Job? I’m not satisfied and will take this to the news, this is a total Scam. I do not give any stars to this company and will pursue legal actions for the lost of my company’s money.

Cons

  • I hate how I pay GoDaddy thousands of dollars every year for the 2 websites, custom emails and many many domains… YET they still feel the need to plaster go daddy ALL OVER my emails. As a business owner this is unacceptable, I am paying you for my emails. I am paying you for my website, it’s not a free service. I do not want YOU to tell every one of my clients that I used GoDaddy for the website. Looking for another provider that doesn’t care to promote themselves to my clients
  • The fact that I've tried to complete the verification process now FIVE TIMES, with multiple appeals and resubmissions, I still (after 3 months of trying) am being told by the customer support team that they refuse to escalate the issue higher than a level 2 review because the issue is with the carrier and not GoDaddy. Mind you, it's a process that GoDaddy forces new customers to go through, but tells us in the rejection notices that the outsourced vendor will have no information to provide and to contact GoDaddy Support... WHO DON'T HELP to resolve. I've now missed out on three months of business as I am unable to communicate effectively using the app, and no one will help me! The denials are never the same too... They don't say all at once what needs to be altered, clarified, or fixed... Just one thing and then when that's updated, and I pay for verification (nearly $20 each) again, a new reason causes the denial. It's maddening!!!!
  • The support team is awful and they are unable to help. In my instance, they can't successfully provide guidance to help legitimate business customers gain approval through carriers to text message customers. Customers can follow all requirements and still get denied. They send you the same error message and profit off of your application fees. Their support has guided me towards denials 9 times.
  • Everything you can think of!!!! App engineered by amateurs. Stay away from this platform.
  • Text message rejection for no reason, bad customer service , I provided all the information including EIN#

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CallBack HVAC
Founded: 2026
United States
callbackhvac.com

Company Information

GoDaddy
Founded: 1997
United States
www.godaddy.com/conversations

Alternatives

Alternatives

Ringback

Ringback

0xpi
Ringbrook

Ringbrook

Reservation Destination LLC
Ring4

Ring4

yourVirtualSIM

Categories

HVAC Supported
SMS Marketing Supported

Categories

HVAC Features

Billing & Invoicing Not Supported
Customer Database Supported
Dispatch Management Not Supported
Inventory Control Not Supported
Job Management Not Supported
Maintenance Scheduling Not Supported
Mobile Access Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Not Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Integrations

Twilio Supported

Integrations

Twilio Not Supported
Claim CallBack HVAC and update features and information
Claim CallBack HVAC and update features and information
Claim GoDaddy Conversations and update features and information
Claim GoDaddy Conversations and update features and information