Simplii

Simplii

1.0 out of 5 stars
Call Box Simplii

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Call Box:

About

Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.
Simplii:

About

Simplii’s click to call feature gives you the ability to go from browsing the internet to calling out with one simple click. Any phone number that appears on your Chrome browser will be clickable once you have this feature enabled. With our Fusion extension, any incoming call to your phone will also pop up across any tab on your Chrome browser. Screen Pops have options for you to answer or reject calls, respond with text messages, and even the ability to transfer or place calls on hold right from your screen. On top of that, you can type notes and contact information right into the Screen Pop, which immediately saves that information onto your contacts. With any integrated Simplii CRM, all call history, call recordings, SMS messages, dispositions, and notes are logged in real time to your CRM. Just connect your CRM account with Fusion to watch the logs record automatically.
Call Box:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Simplii:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Call Box:

Audience

Businesses searching for a comprehensive phone solution
Simplii:

Audience

Companies seeking for a VoIP service provider
Call Box:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Simplii:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Call Box:

API

Offers API Not Supported
Simplii:

API

Offers API Not Supported
Call Box:

Screenshots and Videos

Simplii:

Screenshots and Videos

Call Box:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Simplii:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Call Box:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Simplii:

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.0 / 5
design 1.5 / 5
support 1.0 / 5
Simplii:

Pros & Cons from Real Users

Pros

  • WHEN it works that it logs calls in my CRM. I have client photos in my CRM that pop up when they call, makes me feel like I am talking directly to them.
  • It had to take more effort to fail this hard than to "Simplii" make a product that works. Oh, the irony.

Cons

  • It DOESN'T work!!!! They will troubleshoot for an hour and less than 24 hrs it won't connect again, they swear it isn't their side. They are doing updates which is making it incredibly worse. DON'T do it!!!!!
  • For such a simple app, these devs clearly have no idea what they're doing. I never know from minute to minute if my business phone is able to make and receive calls and texts or not. Support is clueless. They had to build a clear cache button into the app as a last resort and even that doesn't work right. My $2M+ business is currently dead in the water with no response from support.
Call Box:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Simplii:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Call Box:

Company Information

Call Box
Founded: 1988
United States
www.callbox.com
Simplii:

Company Information

Simplii
Founded: 2017
United States
www.simplii.net
Call Box:

Alternatives

Simplii:

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Call Box:

Categories

Simplii:

Categories

Business VoIP Supported
Cloud PBX Supported
Call Box:

Integrations

ActiveCampaign Not Supported
Autotask PSA Not Supported
Constant Contact Lead Gen & CRM Not Supported
EZLynx Not Supported
GleanQuote Not Supported
Gong Not Supported
Insightly Not Supported
InvestorFuse Not Supported
JobNimbus Not Supported
Less Annoying CRM Not Supported
Method:CRM Not Supported
Odoo Not Supported
Ontraport Not Supported
QuickBooks Online Not Supported
Redtail CRM Not Supported
Salesforce Not Supported
WHMCS Not Supported
Zendesk Not Supported
Zendesk Sell Not Supported
eAgent Solutions Not Supported
Simplii:

Integrations

ActiveCampaign Supported
Autotask PSA Supported
Constant Contact Lead Gen & CRM Supported
EZLynx Supported
GleanQuote Supported
Gong Supported
Insightly Supported
InvestorFuse Supported
JobNimbus Supported
Less Annoying CRM Supported
Method:CRM Supported
Odoo Supported
Ontraport Supported
QuickBooks Online Supported
Redtail CRM Supported
Salesforce Supported
WHMCS Supported
Zendesk Supported
Zendesk Sell Supported
eAgent Solutions Supported
Call Box:
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Simplii:
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