Cadalys Concierge vs. Inserve Comparison


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Strengthen partner relationships by delivering services designed to meet each facility’s unique needs. Provide concierge-level service by catering to the needs of every unique facility, wing and patient with our facility-centric software. Enable facilities to check their drug prices, print bills, check on order statuses and process returns in accordance to your pre-defined rules. Help your facilities by supplying reports relevant for daily operations and surveys. Don’t touch refill and reorder prescriptions until they hit the production floor by automating order input for refills and reorders. 48 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. 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About Cadalys Concierge™ is a powerful and elegant next-generation Help Center that integrates seamlessly with Salesforce to provide superior automation for self help, ticketing and knowledge management. Concierge combines a personalized, predictive search experience with help desk functionality to get employees, customers and partners what they need, when they need it. Machine Learning/AI search provides faster access to better information by learning each customer’s best results for each search term.Powerful search capabilities consider Knowledge Article views, likes and last published date when presenting results. Content is personalized and tailored for each user. Feedback on articles is managed within an SLA to ensure timely updates. Concierge manages article review cycles and automatically flags content in need of review. Suggested actions provide fast resolution, and can be defined based on article type or category, or for a specific article.	About Inserve takes the boring work off the hands of IT service providers. Finally all information in 1 place, which is easy to search. Easily register and invoice time. So better cash flow and profit. You want to be able to do your job quickly, but without mistakes. Our ticket system helps you to keep an overview and to perform actions quickly. You probably have better things to do than cut and paste texts or search endlessly through a list in search of that one email. Finally you have one place where you can put all license information, update information and manuals, as well as easily find it. You can also see through the ticket history whether there has been something wrong with that one PC, so that you can start looking for replacement. Registered hours are of vital importance to your company. But nobody likes to keep track of their hours. Inserve makes it easy for you by easily registering hours and products.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies looking for a help center solution that provides automation for self help, ticketing and knowledge management	Audience IT companies interested in a service desk software to manage and track information
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing €39 per user per month billed annually Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Cadalys Founded: 2008 United States www.cadalys.com/concierge	Company Information Inserve Founded: 2019 Netherlands inserve.nl/
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Categories Help Desk Supported	Categories Help Desk Supported
	Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported
Integrations 3CX Not Supported Autotask PSA Not Supported Exact Online Not Supported Freshdesk Not Supported Freshservice Not Supported Gripp Not Supported OTRS Not Supported Salesforce Supported TOPdesk Not Supported Teamleader Not Supported Voyced Not Supported osTicket Not Supported Show More Integrations View All 1 Integration	Integrations 3CX Supported Autotask PSA Supported Exact Online Supported Freshdesk Supported Freshservice Supported Gripp Supported OTRS Supported Salesforce Not Supported TOPdesk Supported Teamleader Supported Voyced Supported osTicket Supported Show More Integrations View All 11 Integrations
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