Tia

Tia

TIA Reviews Pte. Ltd.
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About

Cacao is a Google review generation and management software built for multi-location restaurant chains, franchises, and retail businesses. The platform helps brands increase Google reviews across all their locations using geolocated QR technology that automatically redirects customers to the nearest point of sale. This allows restaurant groups and multi-location businesses to simplify review collection while improving the customer experience. Cacao centralizes all Google reviews, ratings, and location performance metrics into a single dashboard, making it easier for operations, marketing, and customer experience teams to monitor reputation across every store. Teams can analyze review trends, compare locations, detect negative feedback, and respond to reviews using AI-powered automation while maintaining brand consistency at scale. The platform integrates with Google Business Profile and POS systems to streamline review generation workflows.

About

Tia is a cloud-based review and buyer-message management platform for e-commerce brands, marketplace sellers and agencies managing multiple stores. It brings reviews and buyer chats from connected Shopee, Lazada, Tokopedia and TikTok Shop stores into a shared workspace. AI tools can draft or send replies to customer reviews and questions in the brand's tone of voice and the buyer's language. Teams can use reply templates and rules to handle recurring interactions consistently. Review analytics organize customer feedback to show what buyers praise or report as problems, while reports track response speed and store ratings. By combining marketplace conversations, response workflows and feedback reporting, Tia helps teams manage customer communication across stores and monitor customer feedback about their products and service. The service runs in the cloud and does not require local software installation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Restaurant chains and franchises; multi location retails

Audience

E-commerce brands, online sellers and agencies selling on Shopee, Lazada, Tokopedia and TikTok Shop.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$30/month/user
Free Version Supported
Free Trial Not Supported

Pricing

Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • I can centralize all the information of my 40 google profiles into a single dashboard which allows me to compare performance, identify negative reviews and track how the Cacao's reviews aggregator is performing

Cons

  • nothing really. So far it has been great. I have been using for over 2 years

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cacao
Founded: 2023
Argentina
www.cacao.to

Company Information

TIA Reviews Pte. Ltd.
Founded: 2026
Singapore
tia-reviews.com

Alternatives

Alternatives

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RightResponse AI

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Zyene Reviews

Zyene Reviews

Zyene, Inc.

Categories

Categories

Integrations

Google Business Profile Supported
Lazada Not Supported
Shopee Not Supported
TikTok Shop Not Supported

Integrations

Google Business Profile Not Supported
Lazada Supported
Shopee Supported
TikTok Shop Supported
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