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About

CWILL is a Shopify-focused customer retention platform designed to help ecommerce brands grow through smarter post-purchase experiences. Built for Shopify and rated 4.9 stars with over 15,000 reviews, CWILL offers tools for order tracking, returns and exchanges, shipping protection, loyalty programs, and referrals. The platform reduces WISMO support tickets, increases retained revenue, and boosts customer lifetime value through optimized customer journeys. Brands can deliver branded tracking pages, flexible return options, and opt-in shipping protection to build trust and reduce operational costs. CWILL also enables automated review collection, user-generated content, and AI-powered personalization to drive repeat purchases. Its unified ecosystem replaces disconnected apps with one streamlined retention engine. Trusted by leading Shopify brands worldwide, CWILL helps ecommerce businesses retain longer and grow faster.

About

Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Shopify and Shopify Plus ecommerce brands seeking to improve customer retention, reduce support workload, and increase lifetime value through optimized post-purchase experiences

Audience

Online retailers that ship products and want to improve the post-purchase experience for customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9.99 per month
Free Version
Free Trial

Pricing

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CWILL
Founded: 2014
United States
www.cwill.com

Company Information

Route
Founded: 2018
United States
route.com/merchants/

Alternatives

Alternatives

UpOrder

UpOrder

UpOrder by Pantastic
LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Integrations

Shopify
WooCommerce
Appbrew
ChatWILL
Facebook
Flip
Google Ads
Klaviyo
Mailchimp
Pinterest
Rokt Catalog
SEOWILL
ShipCalm
Shop Pay
Shopify Plus
TikTok
TrustWILL
Wufoo
Yotpo
Zendesk

Integrations

Shopify
WooCommerce
Appbrew
ChatWILL
Facebook
Flip
Google Ads
Klaviyo
Mailchimp
Pinterest
Rokt Catalog
SEOWILL
ShipCalm
Shop Pay
Shopify Plus
TikTok
TrustWILL
Wufoo
Yotpo
Zendesk
Claim CWILL and update features and information
Claim CWILL and update features and information
Claim Route and update features and information
Claim Route and update features and information