CTM vs. Jiminny Comparison


CTM CallTrackingMetrics	Jiminny	+	+
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About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		About Jiminny is the world’s most loved Conversation Intelligence platform. AI captures & analyzes all your critical go-to-market insights and automates the data instantly to your CRM. We empower your team to drive more revenue with actionable insights and informed decisions. Conversation intelligence designed to be used and enjoyed by your whole business. Sell smarter, grow faster and win more deals. Jiminny empowers revenue teams to capture and analyze critical go-to-market insights across video, voice, and email. It helps reps automate administrative tasks, giving them more time to sell and improve performance. Managers gain confidence with actionable insights to develop their teams, while Executives trust the CRM as a source of truth for data-driven decisions and the launchpad for revenue growth. With fast onboarding, a seamless user experience, and ROI in under six months, Jiminny delivers the ultimate platform to power revenue intelligence across your entire business.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Audience Revenue leaders interested in an AI conversation intelligence solution to grow their teams revenue and optimize efficiency
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 4.9 / 5 ease 4.5 / 5 features 4.4 / 5 design 4.5 / 5 support 4.6 / 5 Read all reviews
Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.		Pros & Cons from Real Users Pros Jiminny is great, the platform is intuitive, slick and does everything you expect. I like how you can put in key words and themes and then see what are the typical conversations you are having with your prospects. It’s also great place to learn from other colleagues as you can quite easily see and compare your calls with your colleagues. The drop in call feature is also amazing for those times when you don’t want to intimidate your prospect with too many faces on call but also listen live I love how easy it is for me to share links to prospects after demonstrations. Amazing UI and UX. Support chat is always very responsive. Love the AI Intelligence, Transcript and coaching features. -Awesome support team -Good tutorials -Improves team collaboration and success -Great tool to self-coach and improve -Easy setup -HubSpot integration works perfectly -The meeting notetaker is prompt and the transcriptions are pretty spot-on As a new hire at my company, Jiminny has been incredibly helpful in learning my role and my company's product. I use Jiminny daily to watch my colleagues on demo calls, client check-ins, and renewal calls, and it has also been vital to review myself as I begin to have calls of my own. The integration to Hubspot and Gmail also makes it incredibly effective. Cons Not much to say, it does the job well. Sometimes Jiminny won’t join till later in the call or that it won’t pick up audio on some calls and the transcription isn't always accurate. Sometimes the transcript isn't accurate but still workable for sharing with prospects. Sometimes have connection issues due to cache and have to do a full reset at times. -Setup could be challenging for non-technical people -At times, has a hard time deciphering phone call transcriptions for who is speaking (not a big deal as you can get the gist of the call regardless) -Automated call and meeting scoring set-up could be improved upon The only con I can think of is the Notetaker taking a few minutes to join the call. It would be better if the Notetaker joined immediately.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Company Information Jiminny Founded: 2016 United Kingdom www.jiminny.com
Alternatives Phonexa		Alternatives Convin
CloudTalk		Airspeed
CallFinder		Pepsales AI
JustCall JustCall.io		Gong Gong.io
Aircall View All		Revenue.io View All
Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Categories AI Sales Assistants Supported AI Sales Tools Supported Call Monitoring Supported Call Recording Supported Conversation Intelligence Supported Go-To-Market Supported Inside Sales Supported Revenue Intelligence Supported Revenue Operations Supported Sales Supported Sales Analytics Supported Sales Coaching Supported Sales Enablement Supported Sales Forecasting Supported Sales Intelligence Supported
Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported		Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Conversation Intelligence Features Account Health Alerts Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Supported Sales Coaching Supported Topic Tags Supported Topic-Based Analytics Supported Video Conferencing Analytics Supported Win/Loss Analysis Supported Show More Features Inside Sales Features Auto-Dialing Not Supported Call List Management Supported Call Recording Supported Campaign Management Not Supported Dashboard Supported Data Management Supported Lead Capture Supported Lead Distribution Supported Lead Scoring Supported Performance Management Supported Revenue Intelligence Features Actionable Insights Supported Alerts / Notifications Supported Call Scoring Supported Conversation Intelligence Supported CRM Interactions Supported Dashboard Supported Email/Message Interactions Supported Market Intelligence Not Supported Phone Call Interactions Supported Pipeline Visibility Supported Sales Coaching Supported Video Call Interactions Supported Revenue Operations Features Account Health Dashboard Supported AI Insights Supported Automatic CRM Updates Supported Contact / Activity Tracking Supported Revenue Dashboard Supported Revenue Intelligence / Reporting Supported RevOps Automation Supported Sales Analytics Supported Sales Forecasting Supported Third-Party Data Aggregation Supported Sales Analytics Features Collaboration Tools Supported Dashboards Supported Forecasting Analytics Supported Ideal Customer Profile (ICP) Supported Lead Analytics Supported Pipeline Management Supported Predictive Forecasting Supported Predictive Lead Scoring Supported Sales Intelligence Reporting Supported Sales Coaching Features Assessments Supported Audio / Video Conferencing Supported Built-In Course Authoring Not Supported Call Recording Supported Gamification Supported Goal Setting / Tracking Supported Learning Plans Supported Onboarding Supported Performance Metrics Supported Sales Enablement Features Collaboration Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Goals / Quota Management Supported Lead Management Not Supported Meeting Management Not Supported Performance Management Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Not Supported Training Management Supported Sales Forecasting Features Competitor Analysis Not Supported Correlation Analysis Supported Dashboard Supported Dynamic Modeling Supported Exception Reporting Not Supported Graphical Data Presentation Supported Modeling & Simulation Not Supported Performance Metrics Supported Sales Trend Analysis Supported Statistical Analysis Supported Sales Intelligence Features CRM Integration Supported Data Cleaning Not Supported Data Enrichment Supported Data Import/Export Supported Data Mining Not Supported Data Verification Not Supported Email Integration Supported Lead Scoring Not Supported List Building Not Supported Performance Management Supported Pipeline Management Supported Predictive Modeling/Analytics Not Supported Prospecting Tools Not Supported Reporting/Analytics Supported Sales Forecasting Supported
Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Slack Supported Aircall Not Supported Easyflow Supported Gong Supported Google Data Studio Supported HubSpot Marketing Hub Not Supported Lightning Step Supported Liine Supported Microsoft Teams Not Supported Nekton.ai Supported Optimizely One Supported Shopify Supported Sunwave Supported Switchbird Supported Vonage Contact Center Not Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		Integrations HubSpot CRM Supported HubSpot Customer Platform Supported Salesforce Supported Slack Supported Aircall Supported Easyflow Not Supported Gong Not Supported Google Data Studio Not Supported HubSpot Marketing Hub Supported Lightning Step Not Supported Liine Not Supported Microsoft Teams Supported Nekton.ai Not Supported Optimizely One Not Supported Shopify Not Supported Sunwave Not Supported Switchbird Not Supported Vonage Contact Center Supported Zoho CRM Not Supported Show More Integrations View All 44 Integrations
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