CTM vs. Heylee Comparison


CTM CallTrackingMetrics	Heylee	+	+
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About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		About Heylee is an AI-powered revenue intelligence platform for high-volume B2C contact centers. It analyzes customer calls and chats to uncover intent, friction points, churn risk, service gaps, and revenue opportunities then turns those insights into action through intelligent automation and real-time agent guidance.Across voice, CRM, WhatsApp, SMS, and email, Heylee gives CX and revenue teams a unified view of conversation performance. It helps them detect recurring customer issues, understand why conversions are lost, identify at-risk customers, and surface conversations that need fast attention. Teams can automate routine workflows, route cases, support agents with relevant context, and escalate customers to a human when needed. Built for high-volume consumer operations, Heylee reduces repetitive work while improving response quality, conversion, retention, and operational visibility. Custom workflows and integrations adapt the platform to each team’s systems and customer journey.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Audience High-volume B2C contact centers, customer experience teams, revenue teams, consumer businesses, and enterprises managing customer interactions across voice and digital channels.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Pricing $600/month Pay as You go Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.		Pros & Cons from Real Users Pros What I liked most about Heylee is that it goes beyond simply recording or summarizing customer conversations. The platform helps turn conversations into useful insights that teams can actually act on. I found the way it brings together customer context, recurring themes, and important signals particularly useful. The interface is also straightforward to understand, and the insights can help teams identify customer concerns and opportunities without having to manually go through every conversation. Cons Because the platform is so customizable, it can take some initial time to figure out how you want to structure it for your specific use case. There are a lot of possibilities, so teams may need some experimentation before settling on the workflows, signals, and configurations that work best for them. A more guided onboarding experience and additional ready-to-use templates for common use cases would make the initial setup even easier.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Company Information Heylee Founded: 2026 India www.heylee.ai
Alternatives Phonexa		Alternatives Aviso
CloudTalk		OptiCall OptiCall Solutions
CallFinder		Rippit
JustCall JustCall.io		Zoom Revenue Accelerator Zoom Communications
Aircall View All		Creovai View All
Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Categories Conversation Intelligence Supported
Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported		Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Not Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Not Supported Topic Tags Not Supported Topic-Based Analytics Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported
Integrations HubSpot CRM Supported Salesforce Supported Zapier Supported Zendesk Supported Zoho CRM Supported Adobe Marketo Engage Supported Adobe Marketo Measure Supported AgencyAnalytics Supported Axis LMS Supported Genesys Cloud CX Not Supported Gong Supported Google Data Studio Supported Mixpanel Supported Nekton.ai Supported RingCentral AI Receptionist Not Supported Sunwave Supported VWO Testing Supported Wix Supported Workato Not Supported Show More Integrations View All 47 Integrations		Integrations HubSpot CRM Supported Salesforce Supported Zapier Supported Zendesk Supported Zoho CRM Supported Adobe Marketo Engage Not Supported Adobe Marketo Measure Not Supported AgencyAnalytics Not Supported Axis LMS Not Supported Genesys Cloud CX Supported Gong Not Supported Google Data Studio Not Supported Mixpanel Not Supported Nekton.ai Not Supported RingCentral AI Receptionist Supported Sunwave Not Supported VWO Testing Not Supported Wix Not Supported Workato Supported Show More Integrations View All 21 Integrations
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