CTM vs. Dextel Comparison


CTM CallTrackingMetrics	Dextel	+	+
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About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		About Dextel is an AI-powered customer communication platform for businesses and agencies. It combines AI voice agents and receptionists with website chat, SMS and social messaging, appointment scheduling, and customer records. Dextel can answer common questions using business information and knowledge-base content, qualify requests, book appointments through Google Calendar, send confirmations, and transfer conversations to a person when needed. Teams can review call recordings, transcripts, summaries, contact notes, and conversation history in a shared inbox, and use workflows and webhooks to trigger follow-up actions. Solo operators and service businesses can use Dextel for customer intake and scheduling, while agencies can manage separate client accounts with white-label branding and subaccounts. An API supports management of agents, contacts, calendars, calls, messages, and workflows.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Audience Small and medium-sized businesses, service-based businesses, sales teams, and digital marketing agencies looking to automate customer calls, lead qualification, appointment scheduling, SMS communication, and CRM workflows. Dextel is ideal for agencies managing multiple client accounts and businesses seeking AI receptionists and voice agents to improve customer response times and reduce missed leads.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos No images available
Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Pricing $29/month Starter is $29/month, billed monthly in USD, with 1 AI receptionist, 1 phone number, 1 knowledge base, 1,000 contacts, and 2 simultaneous calls. Usage rates: $0.09 per AI phone minute, $3/month per phone number, $12 per knowledge-base profile, and $0.05 per workflow action. Cancel anytime; overages draw from your wallet. API access is listed on Premium at $69/month. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Company Information Dextel Founded: 2024 United States www.dextelai.com
Alternatives Phonexa		Alternatives Chatley AI
CloudTalk		Reception.ai ElevenLabs
CallFinder		Sonant
JustCall JustCall.io		Callvio
Aircall View All		Feather View All
Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported
Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
Integrations Stripe Supported AgencyAnalytics Supported Axis LMS Supported CAKE Supported Facebook Supported Google Calendar Not Supported Google Data Studio Supported Jobber Not Supported Liine Supported Microsoft Advertising Supported Rank Ranger Supported Salesforce Supported SendGrid Supported Slack Supported Snapchat Supported Switchbird Supported VWO Testing Supported WhatsApp Not Supported Wix Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		Integrations Stripe Supported AgencyAnalytics Not Supported Axis LMS Not Supported CAKE Not Supported Facebook Not Supported Google Calendar Supported Google Data Studio Not Supported Jobber Supported Liine Not Supported Microsoft Advertising Not Supported Rank Ranger Not Supported Salesforce Not Supported SendGrid Not Supported Slack Not Supported Snapchat Not Supported Switchbird Not Supported VWO Testing Not Supported WhatsApp Supported Wix Not Supported Zoho CRM Not Supported Show More Integrations View All 14 Integrations
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