CTM vs. Chatley AI Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	Chatley AI
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CTM		Chatley AI

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		Chatley AI: About Chatley AI is an AI-powered customer communication platform that helps businesses manage calls, web chats, and customer inquiries 24/7. Its AI voice agents answer inbound and outbound calls, qualify leads, send automated follow-ups, provide quotes based on your price list, book appointments, and transfer conversations to a person when needed. Manage conversations in one inbox with AI-generated summaries, transcripts, and recordings. Track calls handled, leads captured, appointments booked, and peak calling hours. Customize agent voices and instructions, use knowledge bases, and automate workflows. Chatley AI is designed to write conversation data into your CRM and calendar, with additional connectivity through APIs and webhooks. It supports businesses across home services, healthcare, automotive, insurance, legal services, and real estate. Agencies, MSPs, and resellers can offer AI agents under their own brand through Chatley AI's white-label program.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Chatley AI: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Chatley AI: Audience Chatley AI is an AI-powered call automation company built for service-based businesses.
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Chatley AI: Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
CTM: API Offers API Supported		Chatley AI: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		Chatley AI: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Chatley AI: Pricing $129 Chatley AI offers subscription plans starting at $129/month, with options for small teams, growing businesses, established organizations, and enterprise deployments. Plans include AI calling minutes, phone numbers, knowledge bases, concurrent call capacity, support, onboarding, and advanced integrations. Pro starts at $129/month with 150 minutes, Elevate at $229/month with 400 minutes, and Premium at $399/month with 800 minutes. Enterprise plans feature custom pricing, 150+ concurrent calls, SIP trunk integration, custom integrations, SLA support, and enterprise security and compliance options. Free Version Not Supported Free Trial Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Chatley AI: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Chatley AI: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Chatley AI: Company Information Chatley AI Founded: 2025 1000 Brickell Ave Suite #715 573, Miami, FL 33131, USA www.chatley.ai/
CTM: Alternatives Phonexa 4.9 out of 5 stars		Chatley AI: Alternatives Dextel
CTM: CloudTalk 4.7 out of 5 stars		Chatley AI: Callin.io
CTM: CallFinder 5.0 out of 5 stars		Chatley AI: AI Phone Call PRO AI Phone Call
CTM: Aircall 4.3 out of 5 stars		Chatley AI: Feather
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		Chatley AI: ServiceAgent View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Chatley AI: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported
CTM: Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
CTM: Integrations Adobe Marketo Engage Supported AgencyPlatform Supported Axis LMS Supported CA Flowdock Supported Gong Supported HubSpot CRM Supported HubSpot Customer Platform Supported Lightning Step Supported Marin Software Supported MeisterTask Supported Microsoft Advertising Supported Mixpanel Supported Optimizely One Supported Shopify Supported Slack Supported Stackreaction Supported Sunwave Supported Switchbird Supported WordPress Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		Chatley AI: Integrations Adobe Marketo Engage Not Supported AgencyPlatform Not Supported Axis LMS Not Supported CA Flowdock Not Supported Gong Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Lightning Step Not Supported Marin Software Not Supported MeisterTask Not Supported Microsoft Advertising Not Supported Mixpanel Not Supported Optimizely One Not Supported Shopify Not Supported Slack Not Supported Stackreaction Not Supported Sunwave Not Supported Switchbird Not Supported WordPress Not Supported Zoho CRM Not Supported Show More Integrations
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