CTM vs. Calltracks Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	Calltracks
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CTM		Calltracks

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		Calltracks: About Analytical call tracking uses dynamic numbers insertion (or static numbers) to track all sales channels including; offline, website visits and phone calls. Our call analytics tool provides clear actionable data to improve marketing spend and boost sales efficiency of marketers. Our call tracking tool prevents clients from wasting money on certain leads that are not converting, and begin managing sales phone calls, including dropped calls, more effectively. We aid in painting a holistic picture of your different channel attribution, improve your marketing ROI. Remove any guessing of channel performance and allow our call analytics software to display insightful and accurate data. Use this to assist in making critical business decisions with confidence and reduce wasting money. We help to track and truly understand the complete sales process. Call recording can enhance employee performance and develop specific training and support.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Calltracks: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Calltracks: Audience Companies looking for a scalable and affordable call tracking & analytics solution to offer to their clients
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		Calltracks: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
CTM: API Offers API Supported		Calltracks: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		Calltracks: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Calltracks: Pricing £34.95 per month Free Version Not Supported Free Trial Not Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Calltracks: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Calltracks: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		Calltracks: Company Information Calltracks Founded: 2004 United Kingdom www.calltracks.com
CTM: Alternatives Phonexa 4.9 out of 5 stars		Calltracks: Alternatives CallAtlas
CTM: CloudTalk 4.7 out of 5 stars		Calltracks: CallRoot
CTM: CallFinder 5.0 out of 5 stars		Calltracks: Nimbata 4.8 out of 5 stars
CTM: Aircall 4.3 out of 5 stars		Calltracks: CTM CallTrackingMetrics 4.5 out of 5 stars
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		Calltracks: CallRadar View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Calltracks: Categories Call Tracking Supported
CTM: Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
CTM: Integrations Google Analytics Supported Acquisio Supported Adobe Marketo Measure Supported CANDDi Not Supported Constant Contact Lead Gen & CRM Supported Convert Experiences Not Supported Facebook Supported Kissmetrics Supported Optimizely One Supported Rank Ranger Supported Shopify Supported Slack Supported Snapchat Supported Sunwave Supported Wix Supported WordPress Supported Zapier Supported Zoho CRM Supported Show More Integrations View All 47 Integrations		Calltracks: Integrations Google Analytics Supported Acquisio Not Supported Adobe Marketo Measure Not Supported CANDDi Supported Constant Contact Lead Gen & CRM Not Supported Convert Experiences Supported Facebook Not Supported Kissmetrics Not Supported Optimizely One Not Supported Rank Ranger Not Supported Shopify Not Supported Slack Not Supported Snapchat Not Supported Sunwave Not Supported Wix Not Supported WordPress Not Supported Zapier Not Supported Zoho CRM Not Supported Show More Integrations View All 6 Integrations
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