CTM vs. CallFinder Comparison


CTM CallTrackingMetrics 4.5 out of 5 stars	CallFinder 5.0 out of 5 stars
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CTM		CallFinder

CTM: About CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.		CallFinder: About CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.
CTM: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		CallFinder: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CTM: Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		CallFinder: Audience Software as a Service (SaaS) solution to contact centers and small and medium sized businesses and across a wide range of industries.
CTM: Support Phone Support Supported 24/7 Live Support Supported Online Supported		CallFinder: Support Phone Support Supported 24/7 Live Support Supported Online Not Supported
CTM: API Offers API Supported		CallFinder: API Offers API Not Supported
CTM: Screenshots and Videos View more images or videos		CallFinder: Screenshots and Videos View more images or videos
CTM: Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		CallFinder: Pricing At CallFinder, we understand that every team and situation is unique, which is why we offer flexible pricing plans that can be adjusted as your business grows and your QA requirements evolve. We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest. Free Version Not Supported Free Trial Not Supported
CTM: Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		CallFinder: Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
CTM: Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.		CallFinder: Pros & Cons from Real Users Pros We really like how the software transcribes ours calls and gives us a scorecard on how our agents are doing. I love how we can customize the system to our culture. And how we can share calls with our team members. CallFinder really gives us a great snapshot of agent performance. The system is easy to use and really allows for some great reporting and customization. It is great to have this without listening to 100% of our calls. Easy to use. Playback speed control is a big help, especially when reviewing longer calls. Transcripts are impressive most of the time and can help catch any obvious errors or red flags in calls as well as green flags. There is an impressive amount of data and insights available to users. Cons There hasn't been any cons that we have ran into that we haven't been able to resolve. Just takes a little getting used to. Wish we could pull calls same day. Of course, it isn't perfect! Accuracy can be improved , but it has come a long way! The UX is good but could use minor improvements. My main hitch with it is that when I move back and forth between filters and pages it often loses minor changes, I made like how many results show per page. This is a minor nuisance.
CTM: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		CallFinder: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
CTM: Company Information CallTrackingMetrics Founded: 2012 United States www.ctm.com		CallFinder: Company Information CallFinder Founded: 2011 United States www.mycallfinder.com
CTM: Alternatives Phonexa 4.9 out of 5 stars		CallFinder: Alternatives Observe.AI 5.0 out of 5 stars
CTM: CloudTalk 4.7 out of 5 stars		CallFinder: CTM CallTrackingMetrics 4.5 out of 5 stars
CTM: CallFinder 5.0 out of 5 stars		CallFinder: QEval Etech Global Services 4.5 out of 5 stars
CTM: Aircall 4.3 out of 5 stars		CallFinder: Prodigal Prodigal Technologies
CTM: JustCall JustCall.io 5.0 out of 5 stars View All		CallFinder: CloudTalk 4.7 out of 5 stars View All
CTM: Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		CallFinder: Categories Call Center Supported Call Monitoring Supported Call Recording Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported Emotion Recognition Supported Sales Coaching Supported Sentiment Analysis Supported Speech Analytics Supported
CTM: Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported Show More Features Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported		CallFinder: Call Center Features Blended Call Center Not Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Not Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Not Supported Distributed Call Recording Not Supported Event Triggered Recording Not Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Not Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Supported Topic-Based Analytics Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Supported Call Recording Supported Customer Experience Management Supported Data Security Supported Natural Language Processing Supported Predictive Analytics Supported Self-Service Search Supported Sentiment Analysis Supported Surveys & Feedback Supported Show More Features Emotion Recognition Features Facial Emotions Not Supported Facial Expression Analysis Not Supported Machine Learning Not Supported Photo Emotions Not Supported Speech Emotions Supported Video Emotions Not Supported Written Text Emotions Supported Sales Coaching Features Assessments Supported Audio / Video Conferencing Not Supported Built-In Course Authoring Not Supported Call Recording Supported Gamification Not Supported Goal Setting / Tracking Supported Learning Plans Not Supported Onboarding Supported Performance Metrics Supported
CTM: Integrations AT&T Office@Hand Not Supported Adobe Marketo Engage Supported Bright Pattern Not Supported CAKE Supported Enghouse Interactive Contact Center Not Supported Facebook Supported Genesys Cloud CX Not Supported Glia Not Supported Gong Supported Google Analytics Supported HubSpot CRM Supported Liine Supported Mailchimp Supported SendGrid Supported Snapchat Supported Unbounce Supported WordPress Supported Xima Cloud Contact Center Not Supported Zendesk Supported Show More Integrations View All 47 Integrations		CallFinder: Integrations AT&T Office@Hand Supported Adobe Marketo Engage Not Supported Bright Pattern Supported CAKE Not Supported Enghouse Interactive Contact Center Supported Facebook Not Supported Genesys Cloud CX Supported Glia Supported Gong Not Supported Google Analytics Not Supported HubSpot CRM Not Supported Liine Not Supported Mailchimp Not Supported SendGrid Not Supported Snapchat Not Supported Unbounce Not Supported WordPress Not Supported Xima Cloud Contact Center Supported Zendesk Not Supported Show More Integrations View All 20 Integrations
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